RN - Appointment Business Center

University of Arkansas System•Little Rock, AR

4d•Onsite

About The Position

Under the direction of the Director, of the Appointment Business Center (ABC) the Registered Nurse (RN) will improve patient outcomes and promote wellness by navigating and performing the following duties: nurse triage, insurance prior authorizations of clinic in office procedures, patient appointment scheduling, referral management of internal and external patient referrals, and complete post discharge follow up calls for given patient populations.

Requirements

Bachelor’s Degree, Associates Degree, or Diploma in Nursing
Three (3) years nursing experience
Current/Valid Arkansas Registered Nursing License
BLS certification
Strong computer and typing skills

Nice To Haves

Bachelor’s Degree in Nursing
Two (2) years of experience in Nurse Triage, Appointment Scheduling, Patient Access, Clinic nursing, or any combination of the four.
ACLS certification or obtain certification within one year of hire date.
Call center experience, Epic Nurse Triage Module

Responsibilities

nurse triage
insurance prior authorizations of clinic in office procedures
patient appointment scheduling
referral management of internal and external patient referrals
complete post discharge follow up calls for given patient populations
work closely with service lines, providers, and clinics to provide suitable and timely patient follow up
reviewing, requesting, and submitting clinical documentation as appropriate
identify and differentiate between routine, urgent, or emergent/life-threatening symptoms in order to provide safe and timely dispositions
respond to patient and provider inquiries, prioritizing responses and routing urgent situations as necessary to providers
maintain accurate and appropriate documentation and follows patient privacy in accordance with HIPPA and UAMS policies and procedures
perform to the level of a licensed registered nurse as dictated by the Arkansas Nurse Practice Act and UAMS