RN Clinical Liaison

Gentiva•Buffalo Grove, IL

About The Position

We are seeking an experienced and compassionate Hospice Clinical Liaison to join our team. In this role, you will ensure that intake and referral processes are completed efficiently and effectively to meet the needs of patients, families, referral sources, and the organization. You will play a vital part in building strong professional relationships, coordinating admissions, and supporting community awareness of hospice services. This position will focus on palliative care transitions Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

Requirements

Licensed Nurse with three to five years of hospice experience required.
Minimum of three years of hospice experience required.
Current RN license to practice nursing in the state of employment.
CPR certification.
Valid driver’s license and automobile insurance.
Strong knowledge of hospice care and the unique needs of patients and families.
Familiarity with community resources and referral networks.
Excellent patient assessment and documentation skills.
Ability to supervise staff, coordinate services, and manage programs effectively.
Strong communication and interpersonal skills with sensitivity to diverse backgrounds.
Compassion and sensitivity to the needs of terminally ill patients and their families.
Flexibility to manage a variety of tasks and shifting priorities.
Professional maturity, collaboration, and tact in working with interdisciplinary teams.
Ability to influence and educate referral sources, patients, and families.
Demonstrated commitment to patient advocacy and quality care.

Nice To Haves

BSN with five or more years of hospice experience preferred.
Prior experience as a discharge planner, case manager, or educator preferred.

Responsibilities

Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled nursing facilities, and other healthcare professionals
Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families
Educate patients and families on what hospice care includes, how it works, and why it matters—providing clarity, reassurance, and compassion
Complete necessary documentation and coordinate the intake and admission process, ensuring all legal, clinical, and payer requirements are met
Serve as a liaison between referral sources and our hospice care team—ensuring seamless handoffs, clear communication, and rapid response to needs
Make daily visits to hospitals and facilities, maintaining visibility and accessibility with discharge planners, case managers, and physicians
Build and maintain strong relationships with referral partners and identify new outreach opportunities to increase awareness of hospice services

Benefits

Medical, Dental, Vision
Wellness Program and Resources
401k match
PTO
FMLA, ADA and other federal and state required leaves
Short/Long Term Disability
HSA Contribution
Mileage or Fleet Car Program
Cell Phone Reimbursement (for eligible roles)
Short Term Incentive (for eligible roles)
Tuition Reimbursement
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)