RN Hospice Clinical Intake Coordinator - 7 On/7 Off - ProHealth Home Health and Hospice (Birmingham, AL.)

ProHealth Home Health & Hospice•Birmingham, AL

About The Position

Clinical Intake Coordinators serve as a liaison between the clinical operations team and assigned referral sources to facilitate patient care. Responsible for developing, maintaining and servicing community relations in several settings. Serves as a resource to provide education and information on company’s programs and services to patients, caregivers, physicians, case managers, discharge planners, social workers and others.

Requirements

An Associates Degree in Nursing.
One year of hospice nursing experience or one year of hospice sales/marketing experience.
Current Alabama Driver’s License
Current Automobile Liability Insurance
Current Nursing License
Reliable Transportation
Cell Phone
Medicare and other payor sources guidelines for hospice services
Communication and relationship development skills
Problem identification, resolution and strategic planning
Communications, public relations and health education
Basic knowledge of sales
Community assessment identification related to geriatric needs
Policy and program development
Knowledge of physician, hospital, skilled nursing facility, case management and discharge planning service needs.
Ability to effectively communicate hospice services with all levels of the healthcare industry.
Ability to accept responsibility for the direction, control and planning of activities.
Ability to handle stressful situations and deadlines.
Ability to demonstrate strong communication skills.
Promotes team efforts and works well with others.
Recognizes the rights and responsibilities of company and patient confidentiality.
Ability to manage multiple assignments and can redirect priorities on short notice.
Must be able to perform limited to full range heavy work requiring sitting, standing, walking and driving.
Must possess vision, hearing and physical dexterity necessary to maintain a driver’s license and operate an automobile.
Must be able to climb stairs, access and operate elevators. Must be able to maneuver on all types of terrain.
Must possess vision, hearing, feeling, physical strength and dexterity necessary to perform all duties of a Care Transition Coordinator.
Must be able to communicate effectively both orally and in writing. Must be able to give and receive instructions and information, both in person and via telephone.
Work requires exerting force up to 50 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 10 pounds constantly in moving objects or materials.

Nice To Haves

Bachelor’s Degree in Business, Nursing, Marketing or Healthcare Related Field.
Formal sales training also preferred.
Experience admitting hospice patients to all levels of hospice care including but not limited to General In-patient (GIP).

Responsibilities

Work with potential hospice patients and families to determine goals of care and hospice appropriateness.
Review company’s home health patients regularly to identify potential hospice transitions as needed.
Weekend Hospice AOC as needed
Manages all weekend referrals, completes follow up on active referrals and updates Admissions Coordinator/Branch Directors by 8am Monday morning
Work with case management, attending physicians, patients and families to admit appropriate patients to GIP.
Documentation of admission to be completed within 24 hours.
Perform daily visits on patients while admitted to GIP.
Assigned territory is effectively and efficiently targeted to include communication and education of hospice services while utilizing available resources.
Strategic planning for the territory.
Identify new referrals sources and maximize the opportunity to grow hospice business within the entity.
Efficiently cover assigned territory on a weekly, monthly, and quarterly basis.
Knowledge and understanding to be maintained on all systems used to track referrals and referral sources.
Work closely with CTC’s assigned to same referral sources
Knowledge of referral sources businesses and practices
Understand of referral sources organization structure and key decision makers
Aware of market conditions and trends to include but not limited to specific opportunities and challenges
Ability to assess market potential and differentiate between physician and facility opportunities
Strengths and weakness of hospice competition, including but not limited to competitive sales efforts and market share
Prompt attendance and engaged in all meetings.
All assignment given by manager are completed on time.
Calls are documented in RSL by 8:00 AM each Monday for the previous week’s activity.
Expenses are completed and submitted before deadline.
Follow up on all pending referrals
Timesheets and Mileage are completed and submitted before the deadline.
Update SNF charts weekly and as needed
Other Duties as Assigned