RN Mental Health Intake Coordinator-FT/7p-7a

Centra Health • Lynchburg, VA

6d

About The Position

The RN Mental Health Intake Coordinator provides telephone and data collection support for admissions to mental health programs and referral information to in-house and outside resources. Handles and directs calls and website requests from referral sources and the general public. Updates and maintains database and generates reports. Works within resource constraints and individual patient needs within transfer process and coordinates with the hospital system to prioritize and mobilize patients to secure the best possible behavioral health service placement. Responsibilities Coordinate with interdisciplinary team to help place patients in appropriate care setting. Responsible for continuity of operations within the facilities by overseeing all patient admissions and transfer activity while monitoring capacity both currently and prospectively. Communicate with interdisciplinary team to coordinate patient flow. EMR Documentation as appropriate Review EMR for appropriate placement and accommodations Utilizes the nursing process as a frame of reference for the placement of patients for the most appropriate transfer Demonstrates the necessary knowledge and skills to address the care needs appropriate to age, spiritual and cultural needs of the population served Collaborates with the unit Charge Nurse, Clinical Coordinator, or UM to gather issues and concerns associated with bed constraints within our hospitals Serves as a resource for interpretation of policies and procedures as related to patient placement including, but not limited to placements of isolation or special care patients Provides bed availability information to reporting bodies when necessary Assists transfer center with pre-admit documentation Advises appropriate staff of situations requiring follow-up attention Answers all calls and records on computerized forms/database Assists lead marketing specialist and marketing director as required Communicates information with physicians and others in a timely manner Completes continuing education requirements as mandated by Centra policy Demonstrates excellent written and verbal communication skills Demonstrates flexibility to changing workloads and good judgement in handling difficult situations with a positive attitude Establishes and maintains positive relationships with providers, referral sources and other Centra departments Facilitates admissions to acute hospitalization programs Identifies quality or customer service issues and addresses appropriately and in a timely manner Maintains a clean and organized workspace Maintains confidentiality Participates in pertinent workshops/training sessions Provides data and reports/charts when scheduled and upon request Provides follow-up with physicians and referral sources in a timely manner Provides information and refers non-admission calls/inquiries to appropriate resources Records accurately all calls and inquiries on computer database Updates database and generates reports for tracking and marketing purposes Verifies insurance coverage and obtains necessary authorizations Works cooperatively with supervisor, director, providers and referral sources Actively participates in staff meetings Performs other duties as assigned.

Requirements

• Associate degree or higher from accredited School of Nursing
• 3 years of nursing experience.
• Exceptional verbal, written, and telephone communication skills.
• Maintain good interdisciplinary and community-based communication skills and relationships.
• Demonstrated leadership and problem-solving skills.
• Computer skills in various software programs designated by department head.
• Equipment knowledge of computers, printers, fax machines, copiers, and telephones.
• Current Virginia or Multistate Nursing Registration.
• Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card.

Nice To Haves

• Bachelor of Science Degree in Nursing (BSN)
• Background in psychiatric nursing.

Responsibilities

• Coordinate with interdisciplinary team to help place patients in appropriate care setting.
• Responsible for continuity of operations within the facilities by overseeing all patient admissions and transfer activity while monitoring capacity both currently and prospectively.
• Communicate with interdisciplinary team to coordinate patient flow.
• EMR Documentation as appropriate
• Review EMR for appropriate placement and accommodations
• Utilizes the nursing process as a frame of reference for the placement of patients for the most appropriate transfer
• Demonstrates the necessary knowledge and skills to address the care needs appropriate to age, spiritual and cultural needs of the population served
• Collaborates with the unit Charge Nurse, Clinical Coordinator, or UM to gather issues and concerns associated with bed constraints within our hospitals
• Serves as a resource for interpretation of policies and procedures as related to patient placement including, but not limited to placements of isolation or special care patients
• Provides bed availability information to reporting bodies when necessary
• Assists transfer center with pre-admit documentation
• Advises appropriate staff of situations requiring follow-up attention
• Answers all calls and records on computerized forms/database
• Assists lead marketing specialist and marketing director as required
• Communicates information with physicians and others in a timely manner
• Completes continuing education requirements as mandated by Centra policy
• Demonstrates excellent written and verbal communication skills
• Demonstrates flexibility to changing workloads and good judgement in handling difficult situations with a positive attitude
• Establishes and maintains positive relationships with providers, referral sources and other Centra departments
• Facilitates admissions to acute hospitalization programs
• Identifies quality or customer service issues and addresses appropriately and in a timely manner
• Maintains a clean and organized workspace
• Maintains confidentiality
• Participates in pertinent workshops/training sessions
• Provides data and reports/charts when scheduled and upon request
• Provides follow-up with physicians and referral sources in a timely manner
• Provides information and refers non-admission calls/inquiries to appropriate resources
• Records accurately all calls and inquiries on computer database
• Updates database and generates reports for tracking and marketing purposes
• Verifies insurance coverage and obtains necessary authorizations
• Works cooperatively with supervisor, director, providers and referral sources
• Actively participates in staff meetings
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree