NurseConnect - RN-Per Diem

Group Health Cooperative of South Central Wisconsin•Madison, WI

About The Position

The Registered Nurse (RN) - NurseConnect is responsible for performing triage, patient education, self-care advice and general health information over the telephone or via on-line communication (MyChart) to GHC-SCW members. The incumbent works under the direction, guidance and general supervision of the Clinic UC and Nurse Connect Manager. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.

Requirements

Valid license to practice in the State of Wisconsin as a Registered Nurse is required.
Possession of a valid, Wisconsin driver license; or ability to travel to various work sites is required. Employee is expected to provide personal transportation.
Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
Knowledge of scientific nursing principles, methods and techniques as a basis for quality decision-making ability is required. Current knowledge of and maintenance of nursing trends, techniques and certifications is required. Participation in pertinent continuing education courses is required.
Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care, treatments and follow-up is required.
Excellent verbal and written communication and listening skills both in-person and on the phone/on-line (MyChart) are required.
Ability to recognize and identify symptoms and problems, and excellent nursing assessment skills are required.
Ability to be resourceful and flexible in emergency situations is required.
Ability to review new trends and techniques and update knowledge base is required.
Ability to prioritize changing patient conditions is required.
Knowledge of interviewing practices and techniques used in order to gather information is required.
Ability to maintain quality, safety and /or infection control standards is required.
Excellent customer service skills are required. Strong interpersonal skills and the ability to be culturally sensitive and work with a diverse patient population are required.
Knowledge of and/or ability to learn and use computer based applications such as MS Office, electronic medical record (EMR) systems and scheduling applications is required.
Must type a minimum of 30 WPM with minimal errors
Knowledge of medical records and appropriate documentation is required.
Basic understanding or ability to learn about reimbursement/insurance practices for medical care is required.
Ability to maintain good working relationships with patients and staff is required.
Ability to maintain patient confidentiality is required. Knowledge of HIPAA requirements.
Good organizational skills in the delivery of clinical care are required.
Ability to maintain a professional demeanor at all times is required.
Ability to climb, stoop, kneel and crouch is required. Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally is required. Ability to stand and/or sit for prolonged periods of time is required.
Ability to talk (speak clearly), hear (conversation), see (corrected vision for near and far sight, color vision, and depth perception) on a frequent basis is required.

Nice To Haves

Ability to work from home in order to provide coverage is strongly desired. This would be on an occasional basis, if needed and as assigned.
Experience with EpicCare EMR is desirable.

Responsibilities

performing triage
patient education
self-care advice
general health information over the telephone or via on-line communication (MyChart) to GHC-SCW members