Roadside Assistance Integration Program Manager

Waymo • Los Angeles, CA

9h • Hybrid

About The Position

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
In this hybrid role, you will report to the Head of Fleet Response.

Requirements

• 10+ years with program/vendor management in operations, strategy, and planning.
• Bachelor's degree in business or related field
• 5+ years of Program Management or Consulting experience
• Demonstrate excellent problem-solving, critical thinking, and analytical skills with experience in applying project management tools
• Exhibit exceptional quantitative skills and understanding of supply & demand modelling
• Strong verbal and written communication and interpersonal skills, with the ability to work with and influence cross-functional teams and external partners
• Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions

Nice To Haves

• Masters Degree in Business Administration
• Experience with Continuous Improvement Activities

Responsibilities

• Program Ownership & Strategy: Own the Roadmap Program Development. This includes end-to-end deployment, planning for new markets, partner selection, metrics development, pilot design, management, and strategic relationship building.
• Vendor and Partnership Enablement: Drive partnership enablement domestically and internationally. This involves leading negotiations, defining RFP/procurement requirements, and executing effective Vendor Management and Capability Development to develop a vendor ecosystem that delivers performance at scale and achieves cost optimization
• Scale: Develops innovative solutions and processes to enable rapid deployment of scale.
• Governance and Compliance: Establish and execute a robust governance framework, incorporating change management, pilot management, and compliance checks. Review and advise on contract workflows for efficiency and ensure best practices are shared across Operations. Ensure operational effectiveness through performance management.
• Operational Readiness & Expertise: Serve as the Subject Matter Expert (SME) on all recoveries and Tow procedures and as the Readiness owner for all markets. Own all projects and programs within your space to ensure overall safety, quality, cost, compliance and scale.

Benefits

• Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level