Robotics Field Service Engineer

Formic•Los Angeles, CA

About The Position

As a Robotics Field Service Engineer, you are the front line of technical ownership across Formic’s deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent Formic directly within customer facilities. This is a hands-on, high-accountability role in uptime-critical environments. Success requires strong troubleshooting discipline, calm execution during production interruptions, and structured documentation. Your work directly impacts fleet performance, customer satisfaction, and long-term system reliability.

Requirements

3+ years of hands-on field service experience supporting robotic or industrial automation systems
Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
Experience using CMMS platforms to track and report maintenance activity
Comfortable with local travel up to 80% and overnight travel up to 50%
Clear written and verbal communicator capable of producing structured service documentation
Demonstrated commitment to safety and disciplined field execution

Nice To Haves

Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
Prior customer-facing field experience
Spanish language proficiency

Responsibilities

Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
Provide hands-on technical support to customer operators and maintenance teams
Log service activity, asset updates, and spare part requirements in CMMS systems
Coordinate field scheduling and support with customers, vendors, and internal stakeholders
Monitor system performance remotely using Formic dashboards and fleet tools
Document service work, root cause analysis, and follow-up actions with clarity and precision
Identify recurring failure patterns and escalate systemic risks for broader improvement
Build professional, trusted relationships with plant managers and site personnel
Operate with strict adherence to safety standards, including LOTO and industrial compliance
Participate in RCA sessions, audits, and continuous improvement initiatives
Continuously expand technical depth across robotics, controls, networking, and industrial systems

Benefits

Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles
Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available
Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid
Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most
Paid Parental Leave Program: Up to 12 weeks of paid parental leave
Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan
Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy