ROD Program Officer - Register of Deeds

Sedgwick County•Wichita, KS

1d•$21

About The Position

Responsible for managing the Register of Deeds Veteran and Military Discount Program and Passport Program, including staff training and development, this position leads projects, plans, and strategies that advance departmental goals while relieving senior management of routine administrative tasks. It also serves as a liaison to local businesses for program partnerships and acts in a backup supervisory capacity for Customer Operations and E-Recording. Essential skills include strong communication, customer service, and public outreach abilities; proven leadership and organizational skills for supervising staff and multiple programs; attention to detail; proficiency with office technology; and the ability to handle confidential information with integrity and adaptability in a dynamic public service environment.

Requirements

High school diploma or equivalent.
At least three (3) years of progressively responsible clerical or administrative experience, including direct experience in customer service or community outreach/engagement settings.
At least one (1) year of supervisory experience, including responsibility for directing, training, or evaluating staff.

Nice To Haves

More than four (4) years of administrative, customer service, or community outreach/engagement experience in a public sector, nonprofit, or related environment.
Associate’s degree or higher from an accredited college or university in business administration, public administration, or a related field.
Additional coursework or certification in office management, bookkeeping, Microsoft Office Suite, or related business subjects.

Responsibilities

Secure materials and data for use in preparation of reports and presentations for the program
Prepare and process supply orders for the Military Discount and Passport programs
Act as the point of contact to supervisor staff on all functions on-site or at off-site events
Maintain the Military Discount and Passport materials and update all records related to these programs
Conduct quality assurance checks of administrative functions
Develop a proactive strategy to obtain customer satisfaction for the program
Implement plans to advance and broaden the awareness of the Veteran and Military Discount Program
Plan, develop, and organize to engage the community related to the services the Register of Deeds offers
Plan and implement off-site events including set up of equipment, supplies needed for events, training staff on specific tasks for upcoming events, scheduling staff needed for event, and providing additional information pertinent to the event
Serve as the point of contact for the US Department of State for Passport Acceptance Facility communications
Retain accurate and up-to-date paperwork for Passport Acceptance Agents and facility information
Provide training to staff on processing passport application paperwork
Review and communicate competency evaluations to supervisor staff
Compile program data for supervisor staff
Create and update daily scheduling related to passport appointments
Serve as a backup supervisor for customer service and e-recording operations during absences, high-volume periods, or as needed
Assist with supervising, scheduling, and providing guidance to staff engaged in front counter and e-recording functions
Support process improvements, quality checks, audits, and compliance initiatives in customer-facing and e-recording activities
Attend staff meetings, communicate updates, and reinforce office standards and procedures
Provide coaching, documentation, and support for staff performance and training needs as required