JW Marriott Room Attendant - Full Time

AHC Hospitality • Grand Rapids, MI

8h

About The Position

From comfortably casual to lavishly appointed, AHC Hospitality represents a
diverse array of hotels, restaurants, and resorts. Our team members provide
exceptional experiences that delight our guests at every touchpoint. Whether
hosting a meeting for several hundred, serving a table for two, or creating a
beautiful space for our guests to enjoy, AHC Hospitality is full of
opportunities for our guests, as well as our associates. We invest in supporting
your growth and are a company who sees your success as our success. Choose a
property that fits your personality: the Amway Grand Plaza, JW Marriott Grand
Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your
unstoppable career here.

This is a full-time position requiring weekend availability.

The room attendant is a key individual in achieving the quality standards of
guest rooms to ensure guest satisfaction. The room attendant must ensure that
each room meets a 96% quality expectation in a timely manner. They must also
ensure all service standards for a 4-diamond property is met as well as
budgetary goals and interdepartmental relations.

Requirements

• Must be reliable; willing to work weekends and holidays
• Must be able to complete 12-16 vacant dirty room with-in 8 hour shift - 12-16 showers - 12-16 tubs - 12-16 toilets - 12-24 beds
• Able to use different types of chemicals
• Requires the ability to work independently and follow directions as assigned by supervisors
• Must be able to complete standards according to established procedures - Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
• Must keep cart clear of unapproved items to avoid damage
• High school diploma or equivalent preferred
• Related experience is preferred

Responsibilities

• Clean all areas of the guest room as determined by the 44 step training outline
• Clean checkouts at a 36 minute per room pace
• Clean stayovers at a 25 minute per room pace
• Deliver all guest requests within 15 minutes
• Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
• Report maintenance issues in rooms to AYS and floor supervisor
• Communicate effectively with floor supervisors and housemen on needs and progress
• Perform any other tasks as assigned by the floor supervisor

Benefits

• medical
• dental & vision
• 401K
• paid vacation
• discounted downtown parking
• free employee meals
• hotel and restaurant discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED