Room Attendant- Candlewood Inn & Suites- Auburn, AL

AU HOSPITALITY INC•Auburn, AL

1d•Onsite

About The Position

Room Attendants are responsible for maintaining the cleanliness and overall appearance of the guest rooms and surrounding corridors. Room Attendants are also responsible to accommodate every guest’s reasonable needs and requests with a courteous and pleasant response in effort to create a comfortable and enjoyable stay.

Requirements

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for safety and security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Have dependable transportation available
Able to communicate effectively in writing, verbally, and in person
Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
Is organized, honest, works well with others, and has an outgoing personality
Maintain a clean and attractive work area, uniform, and person
Able to work with people from diverse cultures and backgrounds
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds
Can stand/walk on feet for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Must be comfortable using a step stool or ladder
Must be able to use/lift arms for up to 8 hours
Must be able to work in extreme conditions such as heat, cold and stress
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write

Responsibilities

Complete all required brand specific training
Complete all required IHG University training
Complete all required health and safety training
Adhere to all Auburn Hospitality and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Clean guest rooms and public areas.
Report any deficiency and equipment malfunctions in rooms and public areas to the maintenance department
Make beds neatly with fresh linens
Pick up trash from floor and vacuum
Empties trash from waste cans
Clean mirrors.
Wipe shelves, door frames and furniture with damp cloth.
Dust light fixtures, windowsills, and baseboards.
Arrange furniture properly
Clean hallway area in front of rooms.
Deep clean one room daily
Clean and disinfect bathrooms; scrubbing basin, bathtub, toilet, and tile floor
Replenish appropriate supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on rack
Vacuum each room and hallway
Report to the Executive Housekeeper all rooms vacant and clean and rooms that are occupied and clean
Report any discrepancies of furniture, equipment, and room condition
Should have knowledge of fire alarm and evacuation procedures
Must be responsible for security of guests, fellow employees and hotel assets
Provide assistance when needed to fellow employees, guest, and other departments