Room Inspector

Little River Casino Resort • Eastlake, MI

1d

About The Position

Responsible for ensuring quality standards and productivity standards are met by Housekeepers through continuous inspections and daily coaching of staff.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

• None
• 2 years' experience in hotel housekeeping and/or a janitorial experience
• At least 18 years of age
• Basic computer skills with experience in word processing, databases, and spreadsheets
• Basic organizational, written and verbal communication skills
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Basic problem-solving skills
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to operate most office equipment (computer, fax, copier, etc)
• Accountable - Accept responsibility and account for actions
• Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
• Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
• Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
• Detail Oriented – Ability to pay attention to the minute details of a given project or task
• Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
• Empathetic – Appreciates and sensitive to the feelings of others
• Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
• Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
• Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
• Organized – Possesses the trait of being organized and follows a systematic method of performing a task
• PC skills - Demonstrates proficiency in PC hardware, software and applications as required
• Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
• Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
• Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
• Reliable – Is dependable and trustworthy
• Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

Nice To Haves

• Working experience in laundry, inventory control shall be preferred
• Experience working with a Tribally run casino and/or resort preferred

Responsibilities

• Responsible for all room inspections and public areas to ensure they meet standards of cleanliness.
• Meets hotel standards for the number of rooms inspected daily.
• Reinforces proper cleaning techniques and have knowledge of all cleaning products, chemicals, and their hazards.
• Assist in laundry and room cleaning when necessary to train new personnel or as business and staffing needs dictate.
• Completes weekly inventory to ensure the hotel maintains par levels in linen and supplies.
• Ensure all cleaning carts and storage areas are properly stocked, cleaned, and organized.
• Communicates any room discrepancies to the Hotel Front Desk, Housekeeping staff in a timely manner.
• Refers and follows up on maintenance issues, problems with engineering to protect Little River Casino Resort assets and ensure a safe, accident-free environment for our guests and team members.
• Ensure compliance with accident and loss prevention programs and health/sanitation standards/regulations to achieve a high level of cleanliness and guest satisfaction.
• Investigates new and improved cleaning instruments and methods.
• Maintains knowledge of SDS and where the book is located within the Hotel department.
• Must satisfactorily complete all training assigned by the Resort.
• Must adhere to safety rules and regulations of the Little River Casino Resort and of the Hotel department.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed