Room Inspector - Year Round

Alterra • Winter Park, CO

6d • $21 - $26

About The Position

The Room Inspector inspects lodging facilities to ensure clean, orderly, and attractive conditions of the establishment. This employee is responsible for the training and correcting of all housekeeping employees (in conjunction with the Manager of Housekeeping and Housekeeping Supervisor). The Room Inspector will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.

Requirements

• Honest and demonstrates integrity.
• Follows established resort policies and procedures.
• Can manage confidential information.
• Reports to work exhibiting a professional appearance within defined guidelines.
• Supportive of resort mission and core values.
• Sets a positive attitude for others to follow.
• Comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions.
• Organized and capable of performing multiple tasks.
• Is trustworthy and self-directed in work tasks.
• Sees projects through to completion including follow-ups on any identified issues or long-term concerns.
• Can handle a fast-paced working environment.
• Flexible days and hours of work, based on resort needs.
• Able to prioritize and re-prioritize personal time versus work needs to ensure a good balance in life, and quality of work.
• Every guest encountered will be acknowledged, thanked and invited back.
• At the end of the day, you will know you had a positive impact on our guests.
• Will strive to exceed guest’s expectations.
• Fulfills all owner and guest requests in a timely and professional manner.
• Has strong knowledge of the resort/department, products, services, and has experienced many of those products and services.
• Listen carefully to owner and guest needs and expectations.
• Anticipates & quickly responds to all owner & guest needs and potential concerns.
• Communicate with all vendors in a professional manner.
• Education: High School Diploma or GED required.
• Working knowledge of Microsoft Office & moderate computer functionality preferred

Nice To Haves

• Experience: At least two (2) years of related experience preferred.
• Experience at a Mountain Resort Lodging Property preferred.
• Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System, Kronos, and/or J.D. Edwards (JDE) preferred.

Responsibilities

• Trains and coaches, a team of Core, Regular, Seasonal, and Part Time Housekeeping Staff (in conjunction with the Manager of Housekeeping and Housekeeping Supervisor)
• Ensures the employees have the skills, tools, and knowledge required to perform their job at the highest level (while remaining engaged)
• Demonstrate standards and procedures for housekeeping staff to follow, including OSHA standards, Intrawest G&Os, Quality Assurance Program, Checklists, Safety Standards, Guest Service Standards, and all company SOPs (including HotSOS and Unifocus)
• Inspects and evaluates the physical condition of the establishment.
• Documents inspection forms to hold cleaners accountable and to use as recognition or re-training tools.
• Investigate and improve new cleaning instruments and methods.
• Research green initiatives and products.
• Has working knowledge of equipment and periodically inventories and orders supplies and equipment (as required)
• Manages a safe employee and guest environment.
• Ensure proper and timely communication with the Front Desk, regarding owner/guest special requests, early check-ins, late check-outs, and room moves.
• Responsible that the housekeeping staff following the established uniform and appearance policies and taking corrective action if necessary.
• Works as a room attendant to clean units when needed.
• Responsible for off-season duties, such as spring and fall deep cleans.
• Compliant with all company policies and procedures.
• Know the Winter Park Resort Core Values and model these values to other employees.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED