Room Service - SEASONAL

Ocean Place Resort & Spa•Long Branch, NJ

2d•$8

About The Position

The Room Service Attendant is responsible for delivering food and beverage orders to guest rooms in a timely, professional, and courteous manner in accordance with hotel brand standards. This role ensures accurate order delivery, proper setup, and a high level of guest satisfaction while maintaining cleanliness, safety, and service quality. The Room Service Attendant represents the hotel’s commitment to exceptional hospitality and personalized guest service. This is a seasonal position starting mid May and ending mid September.

Requirements

Prior food and beverage, hospitality, or customer service experience preferred
High school diploma or equivalent required
Knowledge of food service procedures and guest service standards preferred
Alcohol service certification required where applicable (TIPS, ServSafe Alcohol, or state-approved equivalent)
Ability to operate point-of-sale (POS) systems preferred
Flexible schedule including early mornings, evenings, weekends, and holidays
Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently
Ability to stand and walk for extended periods of time
Ability to push, pull, and maneuver service carts
Ability to bend, reach, stoop, and perform repetitive motions throughout shift
Maintain a warm, professional, and service-oriented demeanor at all times
Communicate effectively, both verbally and in writing, with guests, coworkers, and management
Demonstrate strong attention to detail and guest service skills
Ability to multitask and work efficiently in a fast-paced environment
Attend all required hotel meetings and training sessions
Maintain regular attendance in compliance with hotel scheduling requirements
Maintain high standards of personal appearance and grooming, including proper uniform and nametag
Comply with all hotel policies, brand standards, and safety regulations
Maintain confidentiality of guest and hotel information
Perform other duties as assigned by management

Nice To Haves

Prior food and beverage, hospitality, or customer service experience preferred
Knowledge of food service procedures and guest service standards preferred
Ability to operate point-of-sale (POS) systems preferred

Responsibilities

Take, prepare, and deliver room service orders accurately and promptly
Set up in-room dining service according to hotel presentation standards
Ensure food quality, temperature, and presentation meet brand expectations
Verify guest identity and room number prior to order delivery
Ensure responsible alcohol service in compliance with local and state regulations
Process guest payments accurately using POS systems as required
Maintain cleanliness and organization of room service areas, carts, and equipment
Retrieve trays and carts from guest rooms in a timely manner
Communicate guest requests, concerns, or service issues to management promptly
Follow all food safety, sanitation, and safety procedures
Assist with stocking supplies and opening/closing duties as assigned
Support restaurant, banquet, or other food and beverage operations as business levels require