Room Service Order Taker (On-Call)

The Kahala Hotel & Resort • Honolulu, HI

9d • $28 - $35

About The Position

To take Room Service orders accurately in a helpful, friendly, courteous and professional manner ensuring total guest satisfaction.

Requirements

• High School Diploma or General Education Diploma preferred.
• Six (6) months waithelp experience preferred.
• Certification of tuberculosis clearance required.
• Hawaii State Liquor Commission (yellow) Card required.

Nice To Haves

• CPR and Standard First Aid Certification preferred.

Responsibilities

• Answers Room Service calls on a multi-line telephone, explain any specials, promote menu items and answer questions regarding preparation methods.
• Documents orders by repeating items back to callers to ensure accuracy.
• Quotes expected arrival time.
• Inputs and process Food and Beverage checks on a computer system.
• Maintain an accurate cash bank through the Micros system.
• Answers calls for pick-up of carts and/or trays and direct waithelp to retrieve items from guest rooms or floors.
• Maintains a master pick up sheet to ensure all carts and/or trays are retrieved in a timely manner.
• Responds to special requests from guests and other departments.
• Documents complimentary amenity orders.
• Maintains a clean and organized work station.
• Maintains control of the issuance of master keys.
• Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Respond to all guest questions.
• Provide guest assistance, direction and information as requested when working in public areas.
• Answer calls for Mini-bar requests and delegate special requests to appropriate colleagues.
• Monitor waithelp to ensure orders are being handled promptly.
• Prepare and distribute computer generated reports to Service Assistants.
• Perform a variety of other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED