Room Service

The Portland Regency Hotel & Spa•Portland, ME

About The Position

Room Service / Runner – Join Our Team at the Portland Regency Hotel & Spa! Schedule: AM and PM Shifts, Weekends a must, Holiday availability, full-time and part-time positions Full-Time benefits include Medical, Dental, Life, and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits include Sick Time. All employees receive HHA Discounts, Fitness Center use, Uniform, Parking and Employee Meal. 401k plan with a match after one year. Position Summary: Responsible for timely and efficient food delivery to F&B outlets and guest rooms, while maintaining cleanliness, organization, and strong communication within the team.

Requirements

A friendly, professional demeanor and passion for hospitality.
Strong communication and multitasking skills.
Ability to stand for extended periods and lift up to 25 lbs.
Team-oriented attitude and willingness to help wherever needed.
Previous restaurant or hospitality experience preferred, but we’re happy to train the right person!
Ability to communicate clearly and professionally with guests and team members.
Able to read and interpret documents such as safety rules, policies, and procedures.
Comfortable writing basic reports or messages and speaking confidently with customers or colleagues.
Must be reliable, punctual, and able to work flexible morning shifts, including weekends.
Ability to stand and walk for extended periods.
Frequent talking, hearing, and use of hands and arms; occasional climbing or balancing.
Ability to lift or move up to 25 lbs as needed.
Must be able to adjust focus and have close and distance vision.

Responsibilities

Deliver food promptly and accurately to F&B outlets and guest rooms.
Answer and process room service phone orders accurately and efficiently.
Prepare trays and carts for room service delivery, ensuring all necessary utensils and accompaniments are included.
Inspect food and beverage items to ensure they meet quality and presentation standards prior to delivery.
Retrieve room service trays and carts in a timely manner.
Deliver VIP amenities and special orders as assigned.
Maintain knowledge of daily specials and menu offerings.
Assist with resetting tables and seating guests as needed.
Clear dirty dishes and glassware from wait stations and dining areas.
Stock and replenish wait stations, salad dressings, bread stations, and room service supplies as needed.
Maintain cleanliness of kitchen, room service areas, carts, and all workspaces; complete end-of-shift cleaning duties.
Communicate effectively with hosts, servers, bartenders, and kitchen staff to ensure smooth service operations.
Support dining room operations as needed to ensure efficient guest service.