Rooms Controller - Reserve

J W Marriott•Las Vegas, NV

12h

About The Position

Rooms Controller is responsible for communicating and keeping track of all room inventory. They coordinate with other departments the execution of preparing group, VIP rooms and any other special room requests; and to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

Must be literate and able to communicate in English.
Must possess a high school diploma or GED. College or technical training preferred.
Must have a minimum of six months experience in hotel front office operations.
Excellent customer service skills and telephone etiquette.
Must possess basic computer skills to include Word, Excel, Internet and e-mail.
Must have experience with money handling procedures.

Responsibilities

Assigns group, VIP and special request rooms
Communicates with front desk associates any special needs on a daily basis
Assists the front desk as needed in daily operations
Coordinates with Housekeeping and Engineering on room maintenance issues
Completes the Daily Rehearsal accurately, everyday
Uses group resumes to make sure front office is prepared for each group’s rooming needs
Ensures room inventory is properly maintained.
Knowledgeable of all emergency procedures and policies.
Communicates all pertinent information to Front Office Management.
Ensures all daily tasks are completed.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.