Rooms Controller

Four Seasons • Miami, FL

6d

About The Position

The Rooms Controller position within Housekeeping is responsible for ensuring the smooth operation of room assignments, coordinating housekeeping team activities, and overseeing room status updates. This role plays a key part in maintaining the cleanliness and orderliness of guest rooms, and ensuring that room availability is communicated clearly to all relevant departments.

Requirements

• Strong organizational and communication skills
• Ability to multitask and manage room assignments efficiently in a fast-paced environment.
• Experience in housekeeping or hotel operations preferred.
• Attention to detail and commitment to maintaining high cleanliness standards.
• Ability to work collaboratively with a team and communicate effectively across departments.
• Knowledge of housekeeping procedures, safety regulations, and room inventory management.
• This location and this job require applicants to have current work authorization in the United States.
• A successful candidate will have a flexible schedule, with the ability to work morning, afternoon, or evening shifts, weekends, and holidays.

Responsibilities

• Coordinate room assignments and ensure accurate status updates for room availability, cleanliness, and readiness.
• Communicate with the Front Desk, Housekeeping Supervisors, and other departments to ensure seamless guest room turnover and guest satisfaction.
• Maintain a log of guest room statuses, including occupied, clean, dirty, or out-of-service.
• Track room inventory and ensure that all rooms are properly stocked with necessary amenities and supplies.
• Assist with scheduling and prioritizing room cleaning tasks based on guest arrivals and departures.
• Ensure proper organization of the Housekeeping department, including monitoring the cleanliness and condition of common areas and corridors.
• Work with the Housekeeping team to ensure timely completion of room assignments and resolve any issues promptly.
• Respond to requests from the Front Desk and other departments regarding special room requirements or guest needs.
• Conduct inspections of rooms and public areas to maintain cleanliness standards and ensure compliance with safety regulations.
• Monitor room discrepancy reports and assist with resolving issues related to guest room status or missing items.
• Collaborate with the Housekeeping Supervisors to ensure efficient use of resources and staff.

Benefits

• Competitive wages and a comprehensive benefits package.
• Market-leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days.
• Paid Time Off plans start on the day of hire.
• Employee Cafeteria available for meals.
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Tuition reimbursement.
• An opportunity to be a part of a cohesive team in an inclusive work environment.
• Wellbeing and mental health initiatives and focused company.
• Embracement and promotion of diversity in our workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees