Rooms Controller

Omni Hotels & Resorts•Fort Worth, TX

1d•Onsite

About The Position

The main purpose of the Rooms Controller is to coordinate and organize the hotel’s guest room inventory. The Rooms Controller will act as a liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms.

Responsibilities

To be thoroughly knowledgeable of all room types.
To have a thorough understanding of hotel occupancy trends.
To be familiar with the Housekeeping department’s policies and procedures.
To be familiar with the Front Office department’s policies and procedures.
To be familiar with the Reservations department’s policies and procedures.
To have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments.
To be familiar with all hotel facilities.
To be familiar with the inter-relationship between the different departments.
To be familiar with guest scenarios.
To be familiar with general organization set-up.
Must have full knowledge of the status of every guest room in the hotel.
Must be able to convey information and ideas clearly.
Must be able to utilize the computer software to input property specific data.
Must be able to effectively utilize the computer software to analyze hotel trends.
Must be able to effectively organize the room’s inventory according to hotel occupancy on a daily basis.
Must be able to block all room reservations according to the guest’s preferences and hotel occupancy.
Must be able to work with the sales department to help coordinate the blocking of group functions.
Must be able to troubleshoot potential problem areas according to information found in data.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must have the ability to assimilate complex information, data, etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be able to maintain, organize, and analyze guest surveys.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Comply at all times with Omni Standards and regulations to encourage safe and efficient hotel operations.
Review PMS inventory and house count for availability and rates.
Maintain and market special guest programs.