Rooms Guest Service - Loyalty Ambassador

Omni Hotels & Resorts•Carlsbad, CA

About The Position

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.

Requirements

Minimum of 1 year hospitality experience.
Must have excellent verbal and written communication skills
Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
Must be able to work with and sit at a computer workstation for an extended period.

Responsibilities

Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In-Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are currently not members.
Maintain Select Guest product inventories.
Conduct guestroom inspections prior to Select Guest arrival.
Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Will assist in Front Office operations as needed.
Perform any other duties assigned by Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.