Rooms Manager

Snowbird Mountain Lodge & Restaurant • Snowbird Community, NC

4d

About The Position

Our hotel team is seeking an energetic and experienced individual to oversee and manage our Front Office and Housekeeping Departments. The Rooms Manager will be responsible for working with other department heads to manage day-to-day rooms operations in keeping with Indigo Road standards. Directly responsible for guest satisfaction and driving continuous improvement processes in each department and hotel wide. Assesses hotel operational needs, proactively plans, and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements/evaluates programs for continued success. This team member will participate in total hotel management activities as a member of the Hotel Management Team.

Requirements

• 3+ years of successfully managing rooms division
• Proven experience delivering top-notch boutique hotel experiences
• Compassion for people and embrace Indigo Road core values
• Strong problem resolution skills and ability to proactively set the team up for success
• Have exceptional organizational skills and a keen eye for detail
• Effective communication skills and the ability to navigate important conversation

Responsibilities

• Directs hotel actions for improving team member satisfaction, increasing cleanliness and service levels, and maximizing profitability.
• Ensures the hotel implementation and compliance of IRHG policies and procedures as well as IRHG brand standards.
• Leads team members and other managers and supervisors to ensure team member satisfaction, guest service, and financial and quality goals are met or exceeded.
• Speaks with and responds to guests regarding service challenges.
• Provides leadership, guidance and assistance relating to the annual Budget, including expenses to manage and operate rooms and property operations and maintenance departments.
• Directs preparation of reports pertaining to the annual hotel Budget and Business Planning process.
• Plans, organizes, chairs, and/or participates in various hotel meetings such as Staff/Leaders, Management, Departmental, Focus Groups, etc.
• Analyze Department structure as it relates to operational effectiveness.
• Develops skills and abilities of direct reports.
• Assist General Manager in monitoring high potential team members and ensure their growth as leaders within the company.

Benefits

• Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed