Rooms Supervisor

Landry's, LLC. • Houston, TX

3d • $21 - $21

About The Position

The Post Oak Hotel is seeking a Rooms Supervisor to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Rooms Supervisor will be responsible for monitoring all areas and operations of the hotel to ensure adherence to proper standards and compliance with Forbes Five-Star service requirements.

Requirements

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• Minimum 4 years of progressive experience in a hotel or a related field or a 4-year college degree and at least 1 year related experience
• Previous supervisory experience required
• Must be proficient with computers, to include spreadsheets and word processing
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift

Nice To Haves

• Previous hotel experience, luxury or Forbes experience preferred

Responsibilities

• Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel daily events
• Manage service execution to ensure Five-Star level service
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Resolves all guest problems and complaints
• Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic
• Understands hourly positions well enough to perform duties in employees' absence or during peak volume periods
• Establishes and maintains open, collaborative relationships with colleagues
• Maintain lobby during peak times
• Monitor oversold dates to ensure the maximization of rooms’ revenue
• Operate all aspects of the Front Desk computer system, including software maintenance, report generation analysis and simple programming

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level