Route Sales and Service Representative

HireLive•Sandwich, MA

7h•$68,809

About The Position

A UniFirst Route Coverage Specialist covers delivery routes for unavailable Route Service Representatives (RSRs), delivering and picking up products, providing customer service, and resolving issues to maintain customer satisfaction and build relationships. The role requires proficiency across multiple routes, accurate record-keeping, vehicle maintenance, safe driving, and effective communication with customers and leadership.

Requirements

Driver's License: A valid driver's license and a clean driving record are required, with a minimum age of 21 years old.
DOT Compliance: Must meet Department of Transportation (DOT) requirements, including a physical exam.
Education: A high school diploma, GED, or military service is required.
Customer Service Skills: Strong customer service abilities and the ability to work independently yet maintain a team-oriented mindset.
Physical Stamina: Must be able to lift, carry, and push up to 50 pounds and stay on their feet for extended periods.
Tech-Savvy: Comfortable using and learning new technologies for operational efficiency.

Responsibilities

Route Coverage: Learn multiple routes to provide seamless service when an RSR is absent.
Product Delivery & Pickup: Safely load, transport, and unload clean garments and other products to customers, while also collecting soiled items.
Customer Service: Deliver high-quality service, resolve customer requests independently, and build strong customer relationships.
Operational Excellence: Accurately manage invoices, conduct inventory audits, and ensure the safety and appearance of the assigned vehicle.
Safety: Adhere to all traffic laws, safety standards, and company policies.
Problem-Solving: Address customer needs and resolve service issues to ensure customer satisfaction and loyalty.
Communication: Effectively communicate customer feedback and potential solutions to location leadership.