Route Service Representative - Jumper

PHELPS UNIFORM SPECIALISTS•Des Moines, IA

About The Position

The Route Service Representative (RSR) - Jumper is responsible for conducting laundry deliveries and pickups from customer locations. The Jumper handles processing paperwork to ensure correct delivery and receipting and is expected to conduct the delivery vehicle in a safe and efficient manner. The Jumper is required to cover routes that cannot be covered by normal RSR. This person is responsible for training and learning all routes. ESSENTIAL FUNCTIONS Adapt to the needs of the business day by day Verifies that all systems are in order before deliveries, including performing and documenting pre-trip and post trip inspections of delivery vehicle and checking paperwork to make sure everything is in order Drive a truck along an established route and service and sell within an existing customer base Work indoor/outdoor position while delivering and picking up uniforms, shop towels, facility service products and other rental items Ensure all items specified in the delivery receipt are included in the delivery, and obtain a confirmation signature from a facility representative Help grow our existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory all while working professionally, safely and in compliance with driving and vehicle regulations Responsible for unloading and loading truck for next day Manually loading and securing full and empty laundry carts onto truck and/or trailer beds Delivers cleaned uniforms and industrial items to the customer as well as picking up soiled products and loading onto truck including operating the truck lift gate Reports any customer feedback or vehicle problems to the supervisor Qualifications

Requirements

Must be willing to train on multiple routes and help where needed
Must be willing to obtain a Commercial Driver’s License
Must have a clean Motor Vehicle Record (3 years)
Must be able to pass pre-employment requirements (drug/alcohol test, fit-for-duty test, DOT physical)
Able to read, write & count
Must be able to use an electronic handheld/cell phone
Able to manage multiple tasks and priorities and easily adapt to changing situations
Strong teamwork skills- ready and willing to work closely with team members
Great people skills, communications skills & great client relations and customer service skills
Ability to remain organized and balance incoming customer requests/issues in a fast-paced environment
Ability to work with limited direction on a daily basis
Able to work a flexible schedule that may include last minute schedule changes and early mornings
Must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
Must be able to drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck
Must have the physical ability to move rolling carts of varying weights – up to and exceeding approximately 250lbs.
Ability to work during all seasons with exposure to outside elements

Responsibilities

Conducting laundry deliveries and pickups from customer locations
Processing paperwork to ensure correct delivery and receipting
Conducting the delivery vehicle in a safe and efficient manner
Cover routes that cannot be covered by normal RSR
Training and learning all routes
Adapting to the needs of the business day by day
Verifying that all systems are in order before deliveries, including performing and documenting pre-trip and post trip inspections of delivery vehicle and checking paperwork to make sure everything is in order
Driving a truck along an established route and service and sell within an existing customer base
Working indoor/outdoor position while delivering and picking up uniforms, shop towels, facility service products and other rental items
Ensuring all items specified in the delivery receipt are included in the delivery, and obtain a confirmation signature from a facility representative
Helping grow our existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory all while working professionally, safely and in compliance with driving and vehicle regulations
Responsible for unloading and loading truck for next day
Manually loading and securing full and empty laundry carts onto truck and/or trailer beds
Delivering cleaned uniforms and industrial items to the customer as well as picking up soiled products and loading onto truck including operating the truck lift gate
Reporting any customer feedback or vehicle problems to the supervisor