RPM Coordinator

JLL•San Francisco, CA

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Drive comprehensive furniture project excellence as a Furniture Project Management (FPM) Coordinator with JLL, where you'll report to the Furniture Program Senior Manager while assisting the Workplace Operations and Logistics Team (WOL) with planning and implementing furniture relocations, moves, reconfigurations, and electrical/data coordination alongside IT/AV systems logistics. You'll maintain a strong customer service focus providing direct assistance to clients while scheduling meetings, ensuring proper JLL and third-party vendor participation, and facilitating furniture planning discussions. This role positions you at the center of furniture operations, where your expertise in project coordination, vendor management, and financial reporting will directly impact operational efficiency and client satisfaction. Your leadership will contribute to JLL's furniture program excellence while you work with Finance on monthly reports, coordinate decommissioning activities, manage work order systems, and support budget creation and oversight ensuring adherence to KPI parameters.

Requirements

Minimum 2-4 years practical experience in project management, move management, or furniture industry with project management or furniture industry experience required
Experience in Finance, budget management, or data analytics required with ability to coordinate accruals, invoicing, and budget variance management
Ability to run reports, create advanced spreadsheets and presentations with software competency in Google Sheets, Slides, and Docs plus Smartsheets, Clarizen, AdaptiveWork, or similar project management programs
Excellent written and verbal communication skills with strong interpersonal abilities to interact with executive-level internal and external clients across diverse organizational contexts
Strong knowledge of customer service best practices with client and customer service focus demonstrating strong organizational and communication skills for multi-project management
Ability to multi-task working both in teams and independently while problem-solving proactively in fast-paced environments with capability to prioritize and manage several concurrent projects
Ability to ensure all project and account activities are performed consistently with documented processes including client and JLL policies and procedures

Nice To Haves

Knowledge of furniture systems and furniture manufacturers with understanding of warehouse operations and furniture project lifecycle management
Strong knowledge of Project Management, Construction Management, or Relocation Management with understanding of complex project coordination and vendor management principles
Advanced experience in budget development, variance analysis, financial reporting, or cost management within facilities management or corporate real estate environments
Experience with furniture management systems, CAFM platforms, or specialized project management tools that enhance operational efficiency and reporting capabilities
Background implementing operational improvements, developing standard operating procedures, or enhancing furniture management processes to increase efficiency and client satisfaction
Extensive experience managing contractor relationships, coordinating multiple service providers, or overseeing complex logistics operations within corporate real estate contexts

Responsibilities

Review furniture vendor date extensions, create monthly work orders for onsite labor, verify completed work orders within agreed parameters, and maintain trackers including monthly furniture aging reports and spend tracking
Help obtain quotes and generate RFQs for furniture project completion, perform building audits and inventories, provide pre-planning coordination, support project execution and closeout activities
Schedule meetings ensuring proper JLL and third-party vendor participation, facilitate furniture planning discussions, provide onboarding support for furniture vendors and JLL teams, and deliver superior customer service for daily activities
Work with Finance on accruals, invoicing, budget variances, monthly reports regarding work orders, assist management with financial reports and monthly variances, and support budget creation and oversight
Help with building decommissioning processes including furniture inventory tracking, coordinate furniture removal for project use, work in furniture management tools for project reservations, and manage quarterly vendor audits
Serve as Single Point of Contact (SPOC) on technology for furniture teams, work in furniture management tools running reports, coordinate with teams on inventory management and storage needs
Coordinate with IFM teams on decommissioning activities and building access, support brokerage and donation activities for furniture excess diversion, and liaison between all parties executing furniture project activities