RPS Relationship Manager & Client Services Director

Old National Bank•Minneapolis, MN

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. The Director of Relationship Management is responsible for leading a team of client-focused employees whose primary responsibility is providing qualified retirement plan services to clients of Old National Bank/1834 Retirement Plan Services (RPS), with a measurable emphasis on client service, client satisfaction, and client retention. Performance metrics include client satisfaction (e.g. NPS scores) and client retention (99% assets). RPS services fall under the guidelines of ERISA and require providing advice and fiduciary services to Plan Sponsors (ONB/1834 Clients). In addition to administering and servicing a book of retirement plan business, the Director of Relationship Management is responsible for direct management of a small number of key RPS clients, and generating new or additional retirement plan-based revenue across the ONB retirement plan services footprint. Finally, the Director of Relationship Management assists in the management and oversight of a group of employees and achieving a budget as laid out by upper management, and is a key member of the RPS leadership team responsible for developing, implementing, and executing the overall RPS business plan and strategy.

Requirements

Relationship building and collaboration – interpersonal skills
Product Knowledge – Understand ERISA Regulations and Behavioral Finance
Sales Effectiveness – business development skills including effective listening skills
Coach and Empower others to succeed in customer service and sales
Business leadership and data/fact-based strategies (e.g. key account oversight & management)
Education: Bachelor’s degree; Master’s degree preferred
Years of Experience: 10+ years of Qualified Plan (ERISA) experience
Certifications: RPS Administrator II and Sr. levels must possess an advanced level of related industry certification such as, either the C(k)P, AIF, CEBS, CPFA or CRPS
Relevant FINRA licenses (e.g. series 65)

Responsibilities

Act as primary fiduciary and administrator for a portfolio of retirement plan accounts working with appropriate support team member to ensure the execution of day-to-day administration of accounts is happening appropriately.
Proactively contact clients keeping them abreast of any changes within the ERISA world that may affect their plan and the retirement success of their participants.
Educate, recommend, monitor and assist in documenting the Fiduciary Responsibilities of Plan Sponsor.
Assist with plan design suggestions to ensure the client (plan sponsor) has a retirement plan that helps employees obtain their desired retirement goals.
Lead employees in their roles as RPS Relationship Managers (Administrators and Investment officers).
Lead employees in sales of RPS services.
Provide technical expertise in the ERISA field to team members.
Empower employees to be problem-solvers and relationship managers.
Actively strengthen team through coaching, training, mentoring, and ongoing development.
Foster productive relationships with business partners in Consumer and Commercial and Wealth.
Work closely with Commercial Lenders and the Wealth Group to develop and expand wallet share with existing wealth relationships.
Enhance brand management and develop outside centers of influence for referral opportunities
Proactive focus on client service, client satisfaction, and client retention.