RV Resort Customer Service Representative

Little River Casino Resort•Eastlake, MI

About The Position

Responsible for providing guests with exceptional guest service and a safe, enjoyable camping experience. RV Resort Customer Service Representative is also responsible for providing information about the park, assisting with campground reservations and check-in, and collecting related fees. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High school diploma or GED
One year of experience in customer service
Experience working with a Tribally run casino and/or resort preferred
A documented and verifiable combination of education and experience may be substituted for degree requirements.
At least 18 years of age
Basic computer skills with experience in word processing, databases, and spreadsheets
Basic organizational, written and verbal communication skills
Basic professional telephone etiquette
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Basic problem-solving skills
Basic money handling skills with the ability to count money and give change swiftly and accurately
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc)
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide by the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and align with the organization's core values as you lead your department
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate everyone you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success
Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Greet and assist guests with check-in and check-out at the RV Park.
Maintain cleanliness and organization of the clubhouse.
Address guest concerns and feedback with professionalism and efficiency.
Ensure all guest concerns are resolved to completion.
Accurately complete and submit daily paperwork.
Provide guests with park rules and guidelines.
Enforce park rules as needed.
Conduct routine lot checks to confirm all guests are properly registered.
Maintains current knowledge of Little River Casino Resort operations, programs, events, promotions, facilities, amenities, and services.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Administration department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Other duties as assigned.