RV Resort Operations Manager

Little River Casino Resort•Eastlake, MI

1d•Onsite

About The Position

The Seasonal RV Park Resort Manager oversees the daily operations of the RV Park and its associated amenities. This role involves living onsite to meet the on-call requirements of the business and ensure seamless operations. The position fosters a welcoming and engaging environment for guests, encouraging repeat visits throughout the RV Park’s operating season from April 1 to October 31. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School Diploma or GED
3-5 years of management experience in hospitality, hotel, or RV resort operations
Knowledge of property maintenance
Onsite management experience preferred
Valid driver’s license and be insurable on company’s policy
Experience working with a Tribally run casino and/or resort preferred
At least 21 years of age
Strong computer skills with experience in word processing, databases, and spreadsheets
Strong organizational, written and verbal communication skills
Strong professional telephone etiquette
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Strong problem-solving skills
Ability to maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc.)
Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
Best practices of team member selection, development, and mentoring team members to success
Accountable - Accept responsibility and account for actions
Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate everyone you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

Responsibilities

Manage day-to-day operations of the RV Park and its amenities.
Deliver exceptional guest service, addressing and resolving guest inquiries or complaints.
Develop and implement a seasonal event calendar, including opening and closing events with activities running from May 1 to October 31.
Provide a monthly calendar of events to be executed during the RV Park season of
Collaborate with the marketing team to enhance occupancy rates and promote events within the RV Park.
Ensure the RV Park grounds, and office are clean, organized, and well-maintained.
Schedule and supervise staff to guarantee effective service delivery.
Foster a positive atmosphere for guests and the resort community.
Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
Ensure that all department staff operate efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
Actively conduct department meetings, managers meetings, and staff communication meetings.
Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
Other duties as assigned.