Rv Service Manager

Byerly RV•Eureka, MO

3d•Onsite

About The Position

Byerly RV is seeking a driven, customer-focused Service Manager to lead our Service Department in our new 16 Bay Retail Service Center. We are a 8-time Top 50 RV Dealership focused on improving the RV Service experience for retail customers. This is a high-impact leadership role responsible for profitability, production, team development, and delivering an exceptional customer experience. If you thrive in a fast-paced environment, love building strong teams, and are passionate about operational excellence — this role is for you. The Retail Service Manager is responsible for the overall performance and profitability of the Service Center. This includes maximizing production, controlling costs, developing processes, reviewing key metrics, and leading a team committed to delivering quality work on time — every time. This is a top-down leadership role requiring regular evaluation of KPIs, budgets, costs, and revenue. While strategic in scope, success often comes down to executing simple, daily, consistent process improvements that elevate the customer experience.

Requirements

Can-do attitude
Self-motivated leader
Strong attention to detail
Team-oriented mindset
Operational thinker with execution skills
Valid driver’s license with insurable driving record
Ability to drive and park RVs of all sizes
Ability to work independently and lead a team
High School Diploma or equivalent required

Nice To Haves

RV or automotive dealership experience preferred
Service department leadership experience strongly preferred

Responsibilities

Lead Workflow & Communication
Coordinate daily workflow between Service Advisors, Warranty, and Parts
Ensure proper routing of repair orders (ROs)
Confirm pay source on every RO
Keep departments informed on delays, parts, and completions
Drive Process Improvement
Evaluate current processes for efficiency
Implement clear, actionable improvements
Analyze and reduce come-backs and inefficiencies
Ensure RO Accuracy & Quality
Review completed ROs for proper documentation (Three C’s)
Audit parts usage and missed parts
Confirm warranty parts are returned properly
Ensure courtesy inspections are completed on customer-pay tickets
Manage Production & Scheduling
Coordinate Advisor and Production Manager schedules
Ensure Saturday coverage
Preload work areas daily for technician readiness
Partner with Warranty on prior authorizations and estimates
Monitor Performance & Metrics
Daily RO analysis and technician productivity review
Review drop-offs, pick-ups, and potential schedule conflicts
Run daily flag reports
Track WIP age, 72-hour check-ins, CSI, gross margin, service absorption, and efficiency
Lead & Develop the Team
Conduct annual reviews and quarterly performance conversations
Ensure production managers complete their employee reviews
Drive training and certification compliance
Train, motivate, and retain top talent
Maintain Shop Efficiency & Safety
Enforce safety procedures and cleanliness standards
Reduce waste in supplies, space, and time
Coordinate shop repairs and capital purchases