SaaS Onboarding Coach
About The Position
As a Specialist, Onboarding Coach you thrive working in a high-velocity onboarding and support environment that finds success by always changing and adapting. You are customer-focused and excited by the prospect of supporting our newly enrolled customers. You have the ability to listen, understand customer needs, resolve problems, instill confidence, and coach/train to get new customers on track to success. Your objective is to work with newly enrolled Pros to build a customized onboarding plan tailored to their specific needs and anchored on their specific goals. You will then help support them over their first 30 days to achieve those goals. In doing so you will help maximize customer retention and satisfaction. Your earning potential is uncapped. Your Pro’s success is your success; for every Pro that reaches their activity targets in their first 30 days you earn a commission. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
Requirements
- 2+ years experience in full-time in a client-facing onboarding or support role / Bachelor's Degree
- High school diploma or equivalent; Bachelor's degree is a plus
- Experience using AI tools to increase quality and efficiency of work
- Excellent English reading, writing, and verbal communication
- Hard-working, reliable, and adaptable
- Professional attitude and demeanor
- Curious and eager to learn
Nice To Haves
- 6+ months of outbound sales or prospecting experience is a plus
Responsibilities
- Partner with newly enrolled Pros on a custom onboarding plan
- Make 75+ outbound dials per day or maintain 5+ hours of talk time to maximize opportunities to connect with the Pros in your portfolio
- Listen and understand customers’ needs; handle objections, find creative solutions, and resell the value of our product
- Coach customers on how to implement Housecall Pro into their business, the basics of the product, and ultimately how to achieve the goals that motivated them to buy in the first place
- Quickly identify high-risk accounts and escalate customers to applicable resolution paths, as needed
- Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
Benefits
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
- health care insurance (medical, dental, vision, disability)
- employee assistance program
- 401(K)
- flexible time off
- paid parental leave
- tech reimbursement
- other company benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
