Safety and Security Officer - The Windsor Court

Avion Hospitality Employee Services LLC•New Orleans, LA

About The Position

The Windsor Court seeks a skilled and experienced Safety and Security Officer who is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred
Strong communication, both written and verbal.
Ability to work in a team environment.
Ability to remain calm under pressure.
Certificate of Completion in Safety and Security Training (must comply with State requirements)
CPR, First Aid, and Heimlich Maneuver Certified

Nice To Haves

Bilingual communication in Spanish is a plus.

Responsibilities

Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with The Windsor Court standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply with The Windsor Court standards and regulations to encourage safe and efficient hotel operations.
Answer phone and dispatch promptly, and demonstrate proper two-way communication etiquette when communicating with other Associates and guests.
Maintain and review daily activity log.
Maintain confidentiality with respect to guests' and associates' incidents.
Open secured areas for authorized personnel; check the IDs of visitors/associates' bags as necessary.
Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
Assist outside agencies as necessary.
Assist with intoxicated guests.
Be knowledgeable about hotel and guestroom locking systems.
Respond to security alarms and monitor TV cameras (if applicable).
Challenge suspicious persons.
Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
In partnership with the Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.