Safety Associate -Full Time - Variable Shifts

Mohawk Valley Health System • City of Utica, NY

1d • $18 - $24

About The Position

The Safety Associate is one of the first points of contact for patients, visitors and employees for MVHS campuses. A Safety Associate's role is to greet and screen everyone coming into the organization and guide and provide concierge services for patients and visitors. Under the direction of the Safety Associate Coordinator and the department director, the ideal candidate will use exceptional customer service and communication skills in all interactions, think strategically and use sound judgment to make decisions independently, and resolve difficult and sensitive issues with diplomacy and tact. Must be able to work quickly in a complex and often busy environment.Core Job Responsibilities

Requirements

• High School Diploma, GED, or equivalent.
• 1 year of patient care or customer service experience.
• Exceptional customer service, problem solving, and communication skills
• Demonstrated ability to utilize computers and software

Nice To Haves

• Associate's degree or higher in appropriate field.
• 3 years or more patient care experience and/or customer service experience.

Responsibilities

• Escort or transport patients and visitors, sometimes by wheelchair, to all levels of care areas and departments.
• Resolve difficult and sensitive issues and complaints.
• Participate in policy and process improvements based on observations and experiences
• Greet patients and visitors
• Create visitor and vendor badges
• Direct patients and visitors to appointment and room locations
• Provide concierge services to patients, assisting with logistical questions
• Obtain, record, organize and communicate information with patients and visitors quickly and accurately.
• Comply with all MVHS safety and risk management policies and procedures.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED