Safety & Driving Eligibility Assistant

O'Reilly Auto Parts • Headquarters, KY

21h

About The Position

The Safety/Driving Eligibility Assistant primarily answers and follows-up on incoming calls from the “How Am I Driving” program, including TM communication and point assessment. This team member will professionally answer complaint calls and gather information that will be utilized to improve driver safety performance. The Safety/Driving Eligibility Assistant assists store and Distribution Center management with systems and process questions related to Motor Vehicle Records (MVR’s).

Requirements

• High school diploma or equivalent (GED)
• Proficiency in word processing, databases, spreadsheets and related software
• Strong communication and organizational skills
• Ability to manage multiple tasks with strong detail orientation

Nice To Haves

• College degree or some advanced training
• Knowledge of O’Reilly Auto Parts store and distribution center operations

Responsibilities

• Administer the “How Am I Driving” program including accepting and professionally handling customers/callers.
• Communicating incidents to managers/supervisors, identifying drivers, following up to ensure corrective action forms are received, and assess points accordingly.
• Process and distribute mail to the Safety Team.
• Process disqualifying offences that are reported according to department procedure and ensure that new MVR’s are ordered according to policy.
• Work with stores and DC’s to ensure the MVR dashboard reflects accurate data.
• Assist store and DC management with questions regarding MVRs, MVR entry, driver eligibility, and any other process or determination issue.
• Notify store and DC management of ineligible drivers, as well as identify drivers that additional information is needed.
• Ensure that all red-light citations are processed, to include point assessment and monetary deduction from TMs account(s) when drivers are identified.
• Enter motor vehicle accident data into team members’ MVR.
• Ensure compliment calls are communicated to the store/DC’s and ‘You Rock” awards are sent to the team member identified.
• Recommend solutions and assist in identifying trends and suggestions to reduce motor vehicle accident frequency.
• Communicate with and assist Store and DC leadership in all aspects of our delivery policies and eligibility by maintaining a high customer service level, without compromising the company’s legal position.
• Follow-up to ensure MVR and drug test are completed as per policy and follow-up compliance checks are made.
• Other job duties as assigned Work with Risk Department management and team members in other risk management areas to ensure coverage to meet customer needs are met as assigned.
• Provide department back up as needed.
• Perform all other duties as assigned.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED