Safety & Security Manager Department Head

Marriott Vacations Worldwide•Scottsdale, AZ

2d•$62,000 - $65,000

About The Position

Manages the daily functions of the department to maintain protection of property assets, associates, owners/guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Focuses on maintaining owners/guests and associate satisfaction while achieving the operating budget.

Requirements

High school diploma or GED; 4 years' experience in the security/loss prevention or related professional area.
OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years' experience in the security/loss prevention or related professional area.

Responsibilities

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.
Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.
Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
Follows process for the protection of owners/guests and associates.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
Manages and guides the efforts of the Accident Prevention Committee.
Manages first aid program for owners/guests and associates.
Manages the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Communicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety.
Develops liaison with local law enforcement and emergency services.
Communicates critical information to Loss Prevention officers based on knowledge gained at leadership meetings.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Participates in interviewing and hiring of team members with the appropriate skills.
Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Schedules associates to business demands and tracks associate time and attendance.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to individuals.
Solicits associate feedback, utilizes an open-door policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
Participates in associate progressive discipline procedures.