Safety Services Account Manager

Caterpillar Inc.•Peoria, IL

1d•$112,710 - $169,060•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, you join a global team of makers and problem solvers committed to building stronger, more sustainable communities. Innovation and progress happen here every day, alongside our customers and the places we call home. Caterpillar Safety Services partners with teams across Caterpillar, Cat® dealers, and customers worldwide to strengthen safety performance. We’re seeking a dynamic Industry Account Manager (IAM) in Peoria, Illinois, OR Portland, Oregon to help organizations improve their safety culture. In this role, you’ll generate B2B leads through events, build a sales pipeline, and deliver results by connecting customers with our proven safety solutions. What you will do: As a Caterpillar’s Safety Service team member, you must have a growth mindset, promote continuous improvement, and help build a positive and inclusive culture. We do some of the most exciting work at Caterpillar, and we can’t wait for you to join the team! Generate leads and sales opportunities through presentations, either virtually or in person. Candidates must be confident in front of diverse audiences, delivering capability presentations to illustrate our principles and solutions (assessments, workshops and continuous improvement methodology). Creatively sharing personal stories and experiences in the field gives credibility to the IAM as a salesperson and a trusted advisor. The IAM must be disciplined in following processes and documenting lead and opportunity nurturing activities in Salesforce, our Customer Relationship Management (CRM) tool. Performance around these activities focusing on the end sales goal is the measure of success in this role. This requires attention to detail and comfort with using information systems extensively. IAMs communicate with other members of the Safety Services team (Marketing, Product Support, Consulting, Contract Manager) daily to ensure the processes of proposal generation & delivery, consulting event execution, and follow-up are completed with excellence. The values of safety, integrity, teamwork, excellence and commitment are essential in IAMs to foster team success. Support the customer consulting relationship once a contract is in place, including regular check-ins with the customer and consultant assigned. Ability to strongly collaborate with assigned consultants to best serve the customer’s needs and determine the next steps after delivering services. Consistently demonstrate and role-model the values and behaviors expressed and taught by Safety Services - specifically Initiative, Grit, and Straight Talk. Demonstrate these values in customer-facing work and internal interactions. Recognize, through appropriate feedback, the demonstration of these values in fellow team members and customer contacts. Sales Territory & Industry Coverage Construction, Quarry, Mining, Oil & Gas, and Manufacturing companies and Cat Dealerships in the western United States and Western Canada What skills you will have: Safety or Industry Credibility: Experience in safety management and developing safety management strategies is desired. Awareness of Serious Injury and Fatality (SIF) prevention practices and Human & Organizational Performance (HOP) principles will differentiate candidates. Solutions Selling: This role sells culture change and leadership development solutions, versus physical goods. This requires the IAM to build trust & credibility, understand customer needs and prescribe solutions, collaborate with experts on the team, negotiate and close deals. Collaborating: You must work effectively and efficiently with other members of the Safety Services team – consulting, product support and leadership, as well as internal and dealer partners to best serve customers. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in selling solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Strong business management acumen. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Exceptional human relations and interpersonal communication skills. Polished and professional presentation style demonstrating the ability to command an audience with confidence and credibility. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with leaders, peers, and customers. Degree and Experience Requirement: Bachelor’s or Master’s degree in Business Management, Environmental Health and Safety Management, Marketing, Psychology, Human Resources, Communications, or equivalent job-related experience in lieu of degree 5+ years relevant experience in the fields of practice or related industries and leadership Travel & Work Style: Seasonal travel required (up to 25% of working time), largely in the spring and fall months. This is primarily an inside sales role, but travel is a regular part of the role, as you will attend conferences, trade shows, and visit customer sites for marketing and sales events. Travel will be within North America. When not traveling, you will work from the Peoria or Portland office. Top Candidates will also have: Polished and professional presentation style, demonstrating the ability to command an audience with confidence and credibility Public speaking expertise to deliver powerful thought leadership keynotes Certifications or experience equivalent in safety management Additional information: This position requires up to 25% travel. Primary location of this position is Peoria, IL OR Portland, OR Domestic Relocation is not available. Sponsorship is not available. Posting date: 2/5/26 - 2/19/26 Summary Pay Range: $112,710.00 - $169,060.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits Paid time off plan (Vacation, Holidays, Volunteer, etc.) 401(k) savings plans Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Health Lifestyle Programs Employee Assistance Program Voluntary Benefits and Employee Discounts Career Development Incentive bonus Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

Requirements

Experience in safety management and developing safety management strategies is desired.
Awareness of Serious Injury and Fatality (SIF) prevention practices and Human & Organizational Performance (HOP) principles will differentiate candidates.
This role sells culture change and leadership development solutions, versus physical goods.
This requires the IAM to build trust & credibility, understand customer needs and prescribe solutions, collaborate with experts on the team, negotiate and close deals.
You must work effectively and efficiently with other members of the Safety Services team – consulting, product support and leadership, as well as internal and dealer partners to best serve customers.
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in selling solutions.
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Strong business management acumen.
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Exceptional human relations and interpersonal communication skills.
Polished and professional presentation style demonstrating the ability to command an audience with confidence and credibility.
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with leaders, peers, and customers.
Bachelor’s or Master’s degree in Business Management, Environmental Health and Safety Management, Marketing, Psychology, Human Resources, Communications, or equivalent job-related experience in lieu of degree
5+ years relevant experience in the fields of practice or related industries and leadership
Seasonal travel required (up to 25% of working time), largely in the spring and fall months.

Nice To Haves

Polished and professional presentation style, demonstrating the ability to command an audience with confidence and credibility
Public speaking expertise to deliver powerful thought leadership keynotes
Certifications or experience equivalent in safety management

Responsibilities

Generate leads and sales opportunities through presentations, either virtually or in person.
Candidates must be confident in front of diverse audiences, delivering capability presentations to illustrate our principles and solutions (assessments, workshops and continuous improvement methodology).
Creatively sharing personal stories and experiences in the field gives credibility to the IAM as a salesperson and a trusted advisor.
The IAM must be disciplined in following processes and documenting lead and opportunity nurturing activities in Salesforce, our Customer Relationship Management (CRM) tool.
IAMs communicate with other members of the Safety Services team (Marketing, Product Support, Consulting, Contract Manager) daily to ensure the processes of proposal generation & delivery, consulting event execution, and follow-up are completed with excellence.
Support the customer consulting relationship once a contract is in place, including regular check-ins with the customer and consultant assigned.
Ability to strongly collaborate with assigned consultants to best serve the customer’s needs and determine the next steps after delivering services.
Consistently demonstrate and role-model the values and behaviors expressed and taught by Safety Services - specifically Initiative, Grit, and Straight Talk.
Demonstrate these values in customer-facing work and internal interactions.
Recognize, through appropriate feedback, the demonstration of these values in fellow team members and customer contacts.