Sales Administration Manager
About The Position
Serving as a true extension of the sales team while leading a customer-focused sales administration and customer service function, this role supports sales growth, strengthens distributor relationships, and ensures consistent, high-quality customer experience across direct and distributor sales channels. The Manager will supervise the daily operations of a small team of Customer Service & Sales Support Administrators and lead, manage, and direct all customer service activities. In this role, you will: Act as an extension of the sales team, supporting daily sales activities and enabling sales growth Lead, coach, and develop a sales administration and customer service team supporting direct and distributor channels Establish customer service standards, workflows, and communication practices that deliver consistent customer experience Own sales administration processes from quotation through order entry and invoicing Maintain accurate data and reporting using ERP systems and CRM tools Support sales reporting Strengthen distributor relationships and enhance long-term customer loyalty Serve as the escalation point for customer and distributor issues, ensuring timely and effective resolution Coordinate closely with manufacturing, engineering, logistics, and finance teams Drive continuous improvement in sales support and customer service processes
Requirements
- Proven experience leading teams and driving a customer-first culture
- Experience in a customer service or sales administration leadership role within a manufacturing environment
- Strong working knowledge of ERP systems
- Excellent communication, problem-solving, and organizational skills
- Ability to manage, motivate, and develop teams in a busy, deadline-driven environment
- Customer-centric mindset with the ability to balance service, accuracy, and commercial priorities
Responsibilities
- Act as an extension of the sales team, supporting daily sales activities and enabling sales growth
- Lead, coach, and develop a sales administration and customer service team supporting direct and distributor channels
- Establish customer service standards, workflows, and communication practices that deliver consistent customer experience
- Own sales administration processes from quotation through order entry and invoicing
- Maintain accurate data and reporting using ERP systems and CRM tools
- Support sales reporting
- Strengthen distributor relationships and enhance long-term customer loyalty
- Serve as the escalation point for customer and distributor issues, ensuring timely and effective resolution
- Coordinate closely with manufacturing, engineering, logistics, and finance teams
- Drive continuous improvement in sales support and customer service processes
Benefits
- Competitive salary
- A generous benefits package including health, life and disability insurance
- 16 days of paid time off
- 401K plan with employer match of 25% up to 4% of salary
- Profit Sharing participation
- Small company environment where you can have a significant impact
- A leadership role within a global, family-owned manufacturing company
- Flexible, hands-on work environment with variety in daily activities
- Close partnership with sales leadership and cross-functional teams
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
