Sales & Admissions Associate

Ohio Living•Cincinnati, OH

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care. The Sales and Admissions Associate conducts direct sales activities in order to achieve and exceed occupancy goals for the life plan community in accordance with company standards and federal, state, and local standards, guidelines, and regulations. Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between. Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey. But our commitment doesn't stop at our doorstep. Between Ohio Living Home Health & Hospice and Ohio Living Palliative Medicine, we extend our care to over 10 million Ohioans in the 43 counties we serve. We also offer provider-owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services — because health and wellness go hand in hand. The Ohio Living Foundation raises millions of dollars each year to support the people and programs of Ohio Living. From charity care to special programs and beyond, they’re dedicated to making a difference in the lives of those we serve and ensuring that no one is left behind. At Ohio Living, our mission is that heart of all we do. For over 100 years, it has been our promise to care, to support, and to enrich the lives of our residents and communities.

Requirements

High school diploma or equivalent required.
Two years sales and marketing experience with a proven sales record required.
Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
Must be able to read, write, speak, and understand the English language.
Must possess a valid driver's license and acceptable driving record.
Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Nice To Haves

Bachelor’s degree in a related field preferred.
Proficiency with a Customer Relationship Management system preferred.

Responsibilities

Conducts direct sales activities needed to maintain census at budgeted occupancy (i.e. phone calls, tours, appointments, home visits, visit referral sources, etc.).
Identifies, builds, and sustains prospect and referral source relationships to drive revenue growth.
Maintains appropriate, regular contact with all assigned prospects and individuals on the wait list.
Maintains current and accurate records through use of computers and/or other documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.
Keeps Customer Relationship Management (CRM) system or other records system current and accurate.
Maintains the confidentiality of prospect and resident information.
Qualifies prospects financially, prepares contracts, and coordinates pre-admission assessments for licensed areas.
Communicates need for leads with Director of Sales and Marketing, and coordinates and participates in activities to convert prospects to sales or to generate new leads.
Willingly and consistently shares observations and insights of departmental operations that may improve quality and efficiencies of department.
Attends all-employee and departmental meetings and in-service training as scheduled or as directed.
Promotes relationship building, sales, and marketing efforts through public speaking engagements as needed.
Fosters, develops, and maintains positive and effective relationships with the media, community leaders, churches, and other potential referral sources.
All other duties as assigned.