Sales and Production Coordinator
About The Position
The Sales & Production Coordinator assists the division with scheduling projects, tracking progress and expenses, and communicating with other team members, performing various tasks described in more detail below. Reporting to the Branch Manager, the Sales and Production Coordinator (SPC) is the “face” of the company, ensuring seamless coordination between sales, operations, and customers to deliver consistently exceptional customer experiences. This role manages sales leads, proposals, scheduling, and invoicing. The SPC is a critical link between Arbor Advisors, crews, and customers, optimizing operational efficiency and customer satisfaction. They communicate with customers throughout the process, from receipt of the initial lead to invoicing.
Requirements
- Organizational skills – you can manage multiple tasks, prioritize deadlines, and adapt quickly when the situation requires (e.g. rescheduling customers due to weather).
- Communication – you have strong interpersonal skills for customer interactions and cross-team collaboration.
- Computer proficiency – you have experience with CRM software (SingleOps preferred) and Microsoft office.
- Problem solving – you can resolve scheduling conflicts and customer concerns
- Experience – ideally you have 2+ years of experience in sales coordination, operations, or customer service.
Nice To Haves
- Arboricultural experience is a plus.
Responsibilities
- Receive calls from prospective clients, collecting information (contact info, job site location, communication preferences, etc.).
- Assign sales leads to Arbor Advisors based on established sales territories and availability.
- Schedule production crews efficiently based on required equipment, route efficiency, customer urgency, etc.
- Process daily invoices, manage autopay enrollments, and ensure timely invoice delivery to customers.
- Manage and accurately track all clients, contracts, invoicing, expenses, and data management associated with projects in the branch.
Benefits
- Medical Plans effective 60 days following start date
- Dental Plan
- Flexible Spending Account (FSA)
- Retirement Plan: 401(k) (50% Company Match up to 4%/2%)
- Short Term Disability
- Long Term Disability (100% Company Paid)
- $25k AD&D Insurance (100% Company Paid)
- Employee Assistance Program (100% Company Paid)
- Six (6) Paid Holidays
- Paid Time Off (vacation, sick, bereavement)
- Professional certification and registration renewals
- Professional development training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
