Sales and Service Technician
About The Position
This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity. Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products Properly manage parts usage and inventory as required and/or directed Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates Input customer sales information into Dyson POS system in order to process orders efficiently Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary Ensure all process activity is communicated and Dyson service levels are understood and exercised Assist Service Team in escalated repair instances
Requirements
- 6+ months in a customer service and/or sales related position
- High level ability to troubleshoot product faults and provide proper resolution.
- Basic electrical and mechanical knowledge preferred
- Strong written, verbal and interpersonal communication skills; strong presentation skills required
- Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus
- Ability to lift and move up to 50 lbs.
- High School Diploma or equivalent required
- Must be at least 18 years of age.
Nice To Haves
- SharePoint experience a plus
Responsibilities
- diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products
- Properly manage parts usage and inventory as required and/or directed
- Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates
- Input customer sales information into Dyson POS system in order to process orders efficiently
- Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary
- Ensure all process activity is communicated and Dyson service levels are understood and exercised
- Assist Service Team in escalated repair instances
Benefits
- Competitive hourly wage and regular annual reviews
- Sales-based pay for performance incentive program
- Regular sales contests & initiatives
- Participation in the Dyson Demonstration Equipment Program
- Opportunity to participate in the Friends & Family purchase program
- Clothing allowance
- Employee Referral Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
