Sales Assistant - Oil & Gas

Puffer-Sweiven•Stafford, TX

About The Position

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: Process Control & Safety Systems Control Valves & Regulators Isolation Valves & Actuation Oil & Gas Automation Reliability Solutions & Services Pressure Management Specialty Pumps & Rotating Equipment Instrumentation Maintenance & Repair Services

Requirements

Associates Degree at a minimum. Bachelors degree in business, or technical discipline preferred.
1 - 3 years of office administrative experience.
Direct experience in a sales and or customer service oriented work environment preferred.
Knowledge of office administrative procedures, standard office equipment.
Very Strong understanding of the principles of customer management and the requirements to meet or exceed customer expectations.
Very Strong Team Player with Excellent interpersonal skills - develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
Strong ability to use independent judgment.
Good verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills.
Good writing skills – writes in a manner appropriate for business and messages information coherently.
Strong organizational skills with ability to multi-task - prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors.
Good problem-solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
Competent in the use of various communication methods including customer data tools, email, internet and FTP sites.
Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.

Responsibilities

Assists Account Manager and Sales Associate with assigned customer accounts.
Communicates directly with customers and principals via phone, email and TEAMS.
Enters customer orders in the business system for parts and basic assemblies.
Enters customer change orders and customer returns in the business system.
Monitors shipment schedules, provides schedule updates to customers and other Sales Team members, and serves as primary focal point for expediting with the client.
Ensure all order related documentation is submitted in a timely manner using established procedures.
Responsible for reviewing and taking corrective action on commission reconciliation, PONCs, and other system related issues.
Responsible for securing and maintaining Export Compliance documentation within SharePoint following established procedures.
Maintains customer account information in the business system (e.g. billing/shipping addresses, customer numbers, etc.)
Monitors and updates sales team on customer service items that are in jeopardy of failing to meet or exceed customer expectations.
Creates and delivers parts quotes directly to customers.
May assist the customer with selecting basic products.
Follows up with customers regarding status of open quotes.
Coordinates or assists in coordination of customer and employee meetings.
Administers and distributes various sales reports as required.
Provides suggestions to improve work process, such as reduction in non-conformances, increased efficiency, profitability, hit-rate and customer satisfaction.
Performs general administration activities for sales team including answering phones, transferring calls, copying, filing, typing and other.