Sales Associate / Customer Service Representative
About The Position
Overview At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that's blowouts. Our tagline says it all: No cuts. No color. Just blowouts! At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere. Our North Andover shop is looking for a fantastic candidate to provide excellent customer service to our clients. No slingin drinks, just slingin good vibes and making sure that every client that walks out looks and feels like a queen! Are you outgoing, upbeat and love making people feel good? Are you reliable? Then we would LOVE to hear from you! If you thrive in a fast paced environment and want to work somewhere that's as fun as it is fabulous...this is your sign! Seeking good vibes only! Sales Associate/Customer Service Representative Benefits: Competitive compensation with potential to make between $15- $25+ per hour based on performance (comprised of hourly wages and commissions on membership sales) Paid and ongoing training Flexible schedules Complimentary blowouts Generous discounts on retail products Flexible dress code: black, white, grey, yellow and denim An upbeat, positive, fun, family-feel shop culture Here is what Drybar Bartenders are responsible for each day: Leading the client’s experience from check-in to check-out, ensuring Drybar standards are upheld, creating a memorable experience for the client. Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party. Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met. Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean. Keep the shop looking fresh. Bartender side work includes activities such as: dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves and other similar duties. Sales Associate / Customer Service Representative Qualifications:
Requirements
- Experience in a fast paced, customer service centric environment
- Previous experience with Point-of-Sale (POS) Systems strongly preferred
- Previous salon/spa experience preferred but not required
- High school diploma or equivalent
- Ability to work at a sustained, fast pace
- Excellent problem solving and troubleshooting skills
- Track record in providing over-the-top, amazing customer service!
- Ability to multitask with ease
- Frequently required to stand and/or walk for duration of 6-8 hour long shifts
- Has the technical ability and skills to operate a point-of-sale system
- Problem solver – uses logic and support resources to solve problems at the front desk
- Maintains professional demeanor under pressure
- Must have weekend availability
Nice To Haves
- Previous experience with Point-of-Sale (POS) Systems strongly preferred
- Previous salon/spa experience preferred but not required
Responsibilities
- Leading the client’s experience from check-in to check-out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
- Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
- Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
- Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean.
- Keep the shop looking fresh. Bartender side work includes activities such as: dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves and other similar duties.
Benefits
- Competitive compensation with potential to make between $15- $25+ per hour based on performance (comprised of hourly wages and commissions on membership sales)
- Paid and ongoing training
- Flexible schedules
- Complimentary blowouts
- Generous discounts on retail products
- Flexible dress code: black, white, grey, yellow and denim
- An upbeat, positive, fun, family-feel shop culture
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
