Sales Associate - Customer Service Representative
About The Position
Welcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. Schedule: We have a great flexible schedule within the hours of Monday-Saturday from 9am-7pm, and Sundays from 9am-5pm . Whether you are seeking part-time or full-time, we have the right hours for you, to accommodate school schedules, family, or other activities that are important to you. General Function Provide customers total solutions to their battery, bulb, and services problems while doing so in a courteous, professional and helpful manner.
Requirements
- Diploma/equivalent and 6 months prior work experience preferred or equivalent combination of
- Must have technical aptitude and have the ability to work small parts and tools
- Ability to make minor decisions and use some judgment within standardized procedures
- Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
- Must possess and use organizational and analytical problem solving skills
- Ability to calculate simple math, percentages, ratios and algebraic expressions and read gauges
- Valid driver's license and clean driving record preferred.
Responsibilities
- Greet customers, determine needs and answer questions
- Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals
- Ask questions to identify potential commercial customers
- Operate computer/cash register to complete sales transactions with accuracy
- Answer phones, ensuring messages are relayed
- Watch for loss prevention issues and advise management of any unusual activities
- Demonstrate a customer-first mentality
- Install batteries, perform tests and tech work
- Repair cell phones, tablets, light fixtures and other devices as needed
- Replace screens, batteries and other components on smartphones and tablets
- Cut keys and reprogram key fob remotes
- Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager
- Rotate and stock inventory
- Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies
- Organize daily recovery of displays to achieve full store appearance
- Maintain retail shelf label pricing
- Build displays; setting up & taking down shelves and fixtures
- Prepare store for daily opening and closing including counting and reconciling register drawers
- Maintain physical facility safety and appearance including mowing lawn, removing snow, sweeping, mopping, and vacuuming floors.
- Maintain restroom cleanliness
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
