Sales Associate Director, External Call Center

Humana

3d • Remote

About The Position

Become a part of our caring community and help us put health first The Associate Director, External Call Center is a senior sales leadership role reporting to Will Kinkead- Associate VP, Brokerage Sales. You will set and execute the enterprise strategy for external call center sales partnerships. You will carry end-to-end accountability for revenue performance, partner strategy, and operational excellence across a complex ecosystem of third-part sales organizations. As a key member of the sales leadership team, you will serve in a leadership capacity. You will lead large-scale partner relationships, shape multi-year growth strategies, and ensure alignment between external partners and enterprise objectives. These objectives relate to revenue growth, customer experience, compliance, and brand equity. We ask that you have a sophisticated understanding of how sales, operations, compliance, and technology intersect to drive sustainable performance at scale.

Requirements

• Bachelor's degree or higher
• 5+ years of progressive experience in sales, channel management, and leadership within a complex, multi-channel environment
• Experience in a call center environment
• 2+ years of senior management experience leading large, distributed teams and/or external partner organizations
• Experience driving large-scale revenue growth
• Must be experienced in the Medicare Advantage Sales and Distribution space
• Must have an active Health and Life Insurance License

Responsibilities

• Strategic Leadership & Sales/Revenue Accountability Oversee and deliver annual and multi-year revenue targets across all external call center partners, with full accountability for performance outcomes.
• Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives.
• Translate enterprise commercial objectives into actionable partner strategies, ensuring consistent execution across a diverse partner portfolio Serve as a strategic advisor to senior leadership, providing insights on partner performance, market dynamics, and growth opportunities
• Partner Ecosystem Management Provide executive oversight of all existing external call center partnerships, ensuring strong governance, performance management, and alignment with organizational standards
• Build and maintain a robust pipeline of new partner relationships, including evaluation, due diligence, contracting and onboarding.
• Negotiate and oversee complex commercial agreements, including performance incentives, compensations structures, and service level expectations.
• Act as a senior escalation point for partner related issues, driving resolution while preserving long-term strategic relationships Operational Excellence and Performance Optimization
• Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness, productivity, quality and compliance
• Drive continuous improvement initiatives to enhance sales effectiveness, customer experience, and operational efficiency across partner channels
• Lead the implementation of new or enhanced programs, processes, and tools that support scalable partner growth
• Ensure all partner activities align with regulatory, compliance, and brand requirements, particularly within a highly regulated sales environment
• Cross-Functional Collaboration Partner closely with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training.
• Provide Strategic input into broader commercial planning, including product launches, market entry and product diversification strategies
• Champion enterprise priorities within the partner ecosystem, ensuring consistency in messaging, execution and customer experience Leadership & Influence
• Lead, mentor, and develop a high-performing team responsible for partner management, strategy, growth and execution
• Foster a culture of accountability, performance excellence and continuous improvement
• Represent the organization externally with executive-level credibility, serving as a trusted partner to senior leadership within external organizations.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director