Burlington Hyundai Sales Associate

Hoffman Auto Group•Bordentown Township, NJ

3d•$60,000 - $120,000•Onsite

About The Position

Directly responsible for selling new and/or pre-owned vehicles at dealership gross, volume, and customer satisfaction standards. This position includes three broad areas of activity: personal work habits, prospecting, and selling. The base of this business is customer satisfaction; the Sales & Leasing Consultant is committed to guaranteeing satisfied customers.

Requirements

Highly-organized; self-motivated; possesses strong negotiation skills; dedicated to excellent customer service
Ability to think critically; handle multiple priorities on a daily basis
Must be able to resolve problems; handle conflict, and make effective decisions under pressure
Must possess and maintain a valid driver's license

Nice To Haves

College Degree preferred
Sales experience preferred

Responsibilities

Sells/leases and delivers a minimum of 10 units per month
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses
Fully explains product performance, application, and benefits to prospects; maintains product knowledge of new products, features, accessories, optional equipment, etc.
Offers test drives to all prospects; follows dealership procedure to obtain proper identification from customer prior to test drive
Utilizes dealership sales control and follow-up system
Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager
100% introduction to sales manager
100% of closed deals to F&I Manager, along with properly completed paperwork (insurance information, trade title, etc.)
Writes complete sales orders and processes paperwork in accordance with established dealership policies
Prepares sold vehicles for customer delivery prior to customer arrival
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warrant, and paperwork
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department; schedules first service appointment
Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Maintains a prospect development system
Attends sales meetings; interacts with sales manager for daily one on one
Knows and understand the Federal, State, and Local laws which govern retail automobile sales
Knows and understands equity and values, and is able to explain depreciation to the customers
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
Other duties as assigned