Sales - Sales Associate

The Employee Experience Team • Charlotte, NC

5d

About The Position

As the Sales Associate you have a significant role in building relationships with prospective homebuyers. In this role, you will work closely with the onsite community Sales Consultant to provide administrative and sales-related support, representing the appointed community and the Empire Communities Brand. This role is an excellent opportunity for aspiring real estate sale agents.

Requirements

• High School graduation or equivalency required.
• Real Estate License not required, but must have desire to obtain
• Oral Communication - Speak clearly and respond professionally to questions
• Written Communication – Write clearly and informatively; ability to read and interpret written information
• Ability to multi-task and prioritize several tasks without compromising quality of work or meeting deadlines.
• Ability to adapt in a changing workplace.
• Proven organization skills in a high paced work environment.
• Enthusiasm for technology and openness to learning and new experiences.
• Experience with CRM and ERP platforms.
• Accurate and efficient data entry skills.
• Client Management: Handling diverse client needs and preferences, from first-time homebuyers to seasoned investors, requires adaptability and strong interpersonal skills.
• Problem Solving: Inclusive involve a mix of analytical tasks, client interactions, and strategic thinking to navigate the complexities of the real estate market effectively.
• Lead Generation: Finding and nurturing potential clients can be challenging due to competition and varying lead quality.
• Transaction Issues: Resolving issues that arise during property transactions, such as appraisal discrepancies or legal hurdles, requires quick thinking and effective communication.
• Time Management: Balancing multiple clients and properties while ensuring timely follow-ups and meetings demands excellent organizational skills.
• Ability to collaborate cross functionally to drive business strategies and initiatives.
• Interaction with realtors and on-site teams
• Interaction with Regional Sales teams.

Nice To Haves

• College program in business, sales, real estate preferred.
• Degree or diploma in relevant field of study;
• 2+ years experience in customer service and/or sale environment not required but is a plus
• Experience with Salesforce, and NewStar is a plus, but not required.

Responsibilities

• Direct and greet prospective customers and provide tours of our model homes while describing features and soliciting customer feedback.
• Serve as a resource for customers, helping solve problems, educate, and add value throughout the purchase process.
• Create authentic relationships to understand and meet customer needs, that is aligned to Empires ICARE values and upholds our promises to the customer.
• Provide assistance to Sales Consultants in following up with customers and prospective buyers, and processing and preparing contracts for customers’ signatures
• Participate in marketing initiatives per community by creating and distributing flyers and contacting Realtors
• Assist in the maintenance of our Sales Centers, Show Homes, and Models appearance and presentation, including cleaning and monitoring any maintenance needs
• Assist in maintaining a robust prospecting and customer database to support sales targets.
• Deliver transparent communication and positively collaborate with all teams to create a cohesive experience for the customer.
• Develop and maintain strong knowledge of the housing industry, market trends, and competitive offerings to support customers as a subject matter expert.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED