Sales Capture & Support Specialist

North End Teleservices, LLC • Omaha, NE

4d • Hybrid

About The Position

North End Teleservices is seeking a motivated Sales Capture & Support Specialist to drive revenue growth while providing critical analytical backing to our business development efforts. This hybrid role combines proactive lead generation, relationship building, and deal closing with data analysis, reporting, and forecasting to support sales performance in our omni-channel contact center services (customer experience, sales outsourcing, technical support, lead generation, and more).
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• 2-4+ years in B2B sales (preferably intangibles/services), sales support, or data analysis roles.
• Proven track record meeting/exceeding quotas; strong negotiation, presentation, and relationship-building skills.
• Bachelor's degree (Business, related field) or equivalent experience preferred.
• Proficiency in CRM (e.g., Salesforce/HubSpot), Excel (PivotTables, VLOOKUP), and basic reporting tools (Tableau/Power BI a plus).
• Excellent communication, organizational, problem-solving, and time-management skills; self-motivated and detail-oriented.
• Ability to travel up to 25% for events/trade shows; comfortable with cold calling and fast-paced environments.

Responsibilities

• Identify prospects, conduct cold/warm outreach (calls, emails), qualify leads, deliver product demos/presentations, handle objections, and close new business.
• Maintain and nurture relationships with existing clients to ensure exceptional service, uncover upsell/cross-sell opportunities, and gather feedback.
• Collect, organize, and analyze sales data from CRM/ERP systems; generate reports, dashboards, and KPI tracking (revenue, conversion rates, retention, quotas).
• Assist with sales forecasting, target setting, campaign/promotion tracking, and providing insights on trends, customer needs and competitive activities.
• Collaborate with sales leadership, marketing, and operations to align goals, improve processes, and support quarterly reviews/meetings.
• Maintain accurate records in CRM, supply management with reports, and contribute to best practices in sales and promotions.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level