Sales & Catering Coordinator

Kona Kai San Diego, a Noble House Resort•San Diego, CA

2d•$25

About The Position

Kona Kai San Diego Resort is a boutique urban resort located on Shelter Island. With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant + Bar, SpaTerre, a marina and a private club, all located just minutes from downtown San Diego. We are currently seeking a positive, hard-working, self-motivated individuals to join our fantastic team as our Sales & Catering Coordinator at our island-inspired resort. OUR CULTURE | INDIVIDUAL DISTINCTIVE, COLLECTIVE SOUL The Kona Kai San Diego is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people. THE JOB: This role will report to: Director of Sales & Marketing As a Sales & Catering Coordinator you are mission control of the event department. You assist the Sales and Catering team with special event bookings, pre-event details, act as on-site contact, and handle post-event administrative tasks. Your support providing personalized service to ensure all guest interactions are handled professionally, accurately, and in a timely manner along with your detailed, organized, caring personality will make all the difference!

Requirements

High School Diploma or equivalent
Experience in a previous hotel preferred
2-3 years experience at a boutique/upscale style hotel preferred
Excellent verbal and written communication skills
Time Management skills to complete all work in allotted time
Ability to multi task
Ability to meet deadlines
Excellent attention to details to meet both internal and external client needs
Excellent problem resolution skills
Be an active team player, self -motivated and working with minimal supervision
Knowledge of Delphi preferred
Working knowledge of Infor preferred
Customer service experience preferred
Hotel guest billing experience preferred

Responsibilities

Provide comprehensive administrative support to the Sales & Catering team, serving as a key liaison between clients, the hotel, and the sales office to ensure operational standards are met.
Manage daily communications, including monitoring multiple email inboxes, voicemail, and incoming phone calls.
Attend daily operations/stand-up meetings, sales meetings, and committee meetings as required; document and distribute notes as needed.
Create, log, and track all sales leads; prepare, merge, distribute, and route contracts, addendums, and related documentation to appropriate departments.
Generate daily, weekly, and monthly reports as requested by Sales Managers or Directors.
Coordinate office operations, including ordering office supplies, processing expense reports for managers, and mailing collateral for trade shows.
Support site tours by coordinating logistics, preparing guest rooms, inspecting event spaces, and assisting Sales Managers with on-site needs.
Process and manage amenities request forms and related guest arrangements.
Maintain working knowledge of departmental policies, service standards, equipment usage, and safety procedures.
Deliver exceptional guest service by anticipating needs, responding promptly to inquiries, resolving complaints, and maintaining positive guest relations at all times.
Maintain familiarity with resort and Club services, amenities, and local attractions to accurately respond to guest inquiries.
Monitor and maintain cleanliness, organization, and sanitation of assigned work areas.

Benefits

Pay Rate of $25.00 per hour
Overtime rate of $37.50 per hour
Meal provided every shift-save an extra $10/day
Paid Time-Off
Health & Dental Plan
401K Company Plan
Great travel discounts at hotels across CA and throughout US
Career advancement opportunities
Pay before Payday!
Nationwide discount program (including theme parks, MLB, NFL, and concert tickets)