LA Galaxy, Sales Coordinator

AEG Worldwide•Carson, CA

4d•$21

About The Position

The Sales Coordinator will support and execute many aspects of sales and service for the LA Galaxy. The incumbent will provide clerical, administrative, and “Day of Game” support for the Sales and Service department under the general direction of the Sr. Director of Sales or his/her designee. In addition, the Coordinator will be responsible for some or all of the following: coordinating sales activities, game day duties, associate programs, customer service communication, administrative duties, and content review within the department to ensure constant quality customer service and that sales objectives are met. He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays.

Requirements

A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
A minimum of 2-4 years of related work experience
Must have experience in client account management or customer service.
Attentive to detail
Excellent relationship building and people skills
Excellent problem-solving skills
Ability to read, listen, and communicate effectively; both verbally and in writing
Ability to consistently re-prioritize based on department needs
Ability to provide sales reports and contact status back to management on a daily and weekly basis
Ability to learn and use complex computer programs
Drive to succeed and develop a career in the sports and entertainment industry results-oriented
Supportive of team environment and able/willing to adhere to departmental guidelines

Nice To Haves

Experience in the sports and entertainment or hospitality industry preferred.

Responsibilities

Maintain www.lagalaxy.com/tickets and other sites to ensure quality of information, design, and updates.
Work with sales managers and database team to execute and schedule prospecting and customer service calls.
Create invoices, vouchers, and process ticketing orders. Manage inventory of sales items.
Service assigned season ticket member accounts; upsell as needed
Support game day staffing duties, ensuring quality at all client interaction points.
Coordinate all customer thank-you activities (e-mails, letters, helping reps with new account list to determine whom to thank). Respond to all feedback emails.
Coordinate direct customer email campaigns – including STM updates, pre-sales, and general messages.
Complete department travel, expense reports, and maintain budgets.
Work with department Director and Managers to staff and supervise part-time sales associates to support overall customer service activities.
Handle direct mail correspondence, timelines and results including maintaining and driving all renewal correspondence campaigns.
Work with ticket operations to assure timely delivery of tickets, proper billing, and follow-up throughout the year.
Provide administration support for volunteer efforts of other departments (i.e. events or charitable functions).