Sales Coordinator

Donohoe Hospitality Services Careers•Charlottesville, VA

5d•$20 - $22

About The Position

Working at The Draftsman, Charlottesville, University, Autograph Collection Hotel offers a unique and enriching experience. Perfectly situated on West Main Street, just steps away from the University of Virginia and the UVA Medical Center, this pet-friendly, upscale boutique hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. The hotel embodies the evocative spirit of Virginia’s original voices and visions of three Presidents—Madison, Monroe, and most notably, the profound ingenuity of Thomas Jefferson. These historical references are presented in engaging ways, connecting the past, present, and future of this storied, historic region. Employees have the opportunity to work in a dynamic environment that celebrates history while providing modern amenities and services, making it an inspiring place to build a career. Compensation: $20.00 - $22.00 hourly (experience-based compensation) Position Summary: The Sales Coordinator provides administrative support to the Sales Department. -- including building and assigning inquiries in the sales system; creating files in the turnover process; putting together banquet event orders, reports, and creating the sales schedule weekly. Daily duties include answering telephones, emails, and email RFP's, questions, and direct calls to the appropriate person or taking messages.

Requirements

High School Diploma or equivalent required
1-2 years of hotel experience preferred
Sales and/or catering experience helpful
Should be able to type at least 35 wpm
Excellent written and verbal communication skills
Compute basic arithmetic and mathematical calculations
Organized and detail-oriented
Excellent time management skills
Excellent interpersonal skills
Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
Technically knowledgeable and competent in necessary systems and software: [Outlook, Word, Excel, Delphi, etc.]

Responsibilities

Assist clients with guest room blocks or meeting room rental space
Setting up and maintaining files; keep all files in an organized format
Clerical work in the Sales Department. -- including creating files in the turnover process; putting together banquet event orders and reports; and creating the sales schedule
Answering telephones, emails, and email RFP's, questions, and direct calls to the appropriate person, or take messages
Provide information on the hotel; give site inspections
Ability to show guest rooms; includes knocking, opening, and preparing the room (lights, air conditioner, radio)
During the booking turnover process, distribute appropriate information both internally and externally
Take weekly meeting minutes and distribute accordingly
Create Monthly tracking forms and distribute
Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
Assist the sales team with amenity forms and guest thank you letters, as needed
Ensure unresolved incidents are reported to the Manager/Supervisor
Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Contribute to the team's success by accomplishing tasks and assisting with projects as needed
Maintain knowledge and compliance with departmental policies, service procedures, and standards
Availability during peak operating times, i.e., Weekends, Holidays, and Special Events
Work as a team member to ensure our guests have the best possible experience
Understand the company's emergency procedures and be able to apply them when necessary
Report any incidents, property damage, or injuries immediately to the Manager/Supervisor
Attend department meetings and training sessions as necessary
Perform various other duties as assigned by the Manager and/or Supervisor