Sales Coordinator DoubleTree Philadelphia Airport

Schulte Hospitality Group•Philadelphia, PA

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, and hands on Group Rooms Coordinator to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

Minimum of six (6) months prior reservations or front office experience required in a full service hotel or related. 
Minimum of High School education 
Ability to multi-task  
Team player  
Ability to exceed expectations of guests  
Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail 
Ability to make independent decisions 
Ability to use a moderately complex computer system and troubleshoot software problems 
Strong organizational skills 
Ability to work with internal and external customers 
Must be able to define problems, collect data, establish facts, and draw valid conclusions 
Strong commitment to task with a high sense of urgency 
Ability to maintain compliance with all local, state and federal laws and regulations 
Maintain confidentiality of guest information and pertinent hotel data

Nice To Haves

Prior experience with Opera PMS is preferred

Responsibilities

Within 48 hours of receipt, inputs group room listings by following a detailed checklist 
Works with Director of Revenue Management to achieve optimum occupancy and revenue 
Reviews contracts for accuracy in rates, dates, billing inventory levels, and other miscellaneous information 
Creates and maintains complete files on all bookings reflected in Sales PMS 
Provides information and assistance to enhance guest service 
Participates in weekly group pick-up meetings 
Provides continuous service to hotel and guests to assure guest satisfaction  
Attend group pre-function meetings 
Answer reservation sales calls when volume dictates 
Posts, tracks and follows all SOP's with advance purchase/deposit reservations 
Perform various other duties as assigned to meet business objectives

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!