Sales Coordinator - InterContinental San Francisco
About The Position
A little bit about your day to day Coordinate services for clients and in-house guest and provide administrative and sales support for the department. Every day is different but mostly you'll Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports. May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
Requirements
- Experience - Minimum of two years in a hotel sales setting.
- Attitude – Be pleasant to talk in person and on the phone to easily develop rapport with external and internal clients.
- Organization – You must be able to juggle multiple projects and deadlines in support of five sales professionals.
- Fitness – You must be able to frequently move about the hotel and lift/push/pull up to 10 lbs. frequently, and up to 25 lbs. occasionally.
Responsibilities
- Coordinate services for clients and in-house guest
- Provide administrative and sales support for the department
- Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements
- Regularly follow-up with clients and maintain accurate and updated information
- Promote team work and quality service through daily communication and coordination with other departments
- Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling
- Resolve requests and/or complaints to the satisfaction of the guest
- Inform supervisor of major problems, complaints, disturbances or dissatisfied clients
- Perform administrative duties such as typing proposals, letters, contracts, etc
- Collect data, update data-bases, and complete departmental monthly reports
- May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate
- Regularly follow-up to ensure set-up requirements meet client needs
- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
Benefits
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
